Isabela Kienle

• Developed and maintained courteous, impactful and effective working relationships with team and clients.
• Updated spreadsheets and databases to track, analyze, and report on data.
• Handled confidential and sensitive information with discretion and tact. Adhered to strict compliance standards.
• Helped in training new team members and built materials for trainees to reference.
• Worked on multiple teams for various clients to maintain multiple programs that contacted and worked with individuals for marketing, insight purposes and more.
• Reached out to individuals daily on behalf of clients in an empathetic and compliant way. Helped them maximize use of support programs available to them, and gathered information necessary for client programs.
• Interviewed 3-5 individuals weekly on behalf of clients while balancing client needs, compliance standards and empowering the interviewee.
• Crafted presentations that highlighted high-level understanding of program impact.
• Edited and proofread technical documents for accuracy and consistency.
• Followed company policies and editorial guidelines to craft thorough, well-written content.
• Communicated with clients for feedback and submission.
• Developed detailed technical documents and user guides for multiple teams.
• Composed original written material for various client programs and submitted for approval by supervisor.
• Wrote 2-5 individual "biographies" per seven business days
• Managed competing deadlines with efficiency.
• Completed accurate and polished formatting in line with client standards prior to submission.
• Daily phone & computer operations as well as data entry

Staffed under Robert Half, I took on jobs as they were assigned, and fulfilled roles as needed. Duties included, but weren't limited to customer service, handling of phone lines, mail sorting, reception, and aiding in projects as needed.

• Fielded a high volume of incoming calls on a multi-line system
• Met & exceeded expectations of guests by offering outstanding service with a twist.
• Used quick response and dynamic service skills to build relationships with guests
• Frequently assisted coworkers in problem solving in multiple areas, including but not limited to guest needs, housekeeping, and daily rooms control
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Used internal software to process reservations, check-ins and check-outs.