Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabela Leonor

The Bronx

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability, creativity, and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Operations Leader

Sephora USA
08.2023 - Current
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Empowered staff members to take ownership over their respective work areas by fostering a collaborative environment built upon trust, open communication channels, and mutual respect.
  • Boosted customer satisfaction rates through consistent service quality and timely issue resolution.
  • Oversaw inventory accuracy and integrity through effective inventory management.
  • Training and onboarding new hires to company policies/procedures.
  • Developed and coached team members to drive key performance indicators (KPIs) through strong client engagement.
  • Planned and executed major store updates and retrofits.
  • Managed team scheduling to align with business needs.
  • Reduced expenses for the department by optimizing resource allocation and eliminating redundancies.

Assistant Store Manager

Target
10.2022 - 08.2023
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Oversaw stockroom operations, ensuring efficient inventory management and organization
  • Maintained a well-presented sales floor with accurately stocked merchandise and upheld data integrity
  • Consistently generated and exceeded sales goals, achieving over 20% year-over-year sales growth
  • Effectively managed staff scheduling in alignment with business needs and peak sales periods
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Service and Engagement Leader/Food and Beverage Team Leader

Target
10.2019 - 10.2022
  • Implemented data-driven strategies to optimize engagement outcomes and drive business results.
  • Developed a positive work environment by fostering open communication and teamwork among staff members.
  • Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
  • Assisted in hiring decisions, onboarding processes, and ongoing staff development initiatives for a well-rounded team dynamic.
  • Successfully manage a team of over 40 guest advocates, ensuring smooth daily operations and high performance
  • Drive exceptional guest service across the entire store, fostering a customer-focused environment
  • Oversee and maintain an up-to-date training tracker, ensuring seamless communication and progress tracking
  • Assist in creating and managing employee schedules in alignment with business needs and operational demands
  • Promoted to a second assignment within one year of joining, demonstrating strong performance and leadership potential
  • Experienced in managing fresh foods, ensuring the highest quality standards and guest satisfaction

Education

No Degree - Psychology

Hudson County Community College
Jersey City, NJ

Certificate of Completion - Musical Theatre

American Musical And Dramatic Academy
New York, NY
06-2019

Skills

  • Collaboration and teamwork
  • Operational excellence
  • Safety management
  • Innovation and creativity
  • Organizational development
  • Logistics management
  • Workforce planning
  • Ability to work through ambiguity
  • Problem-solving abilities
  • Reliability
  • Team leadership
  • Effective communication

Languages

Spanish
Native or Bilingual

Timeline

Operations Leader

Sephora USA
08.2023 - Current

Assistant Store Manager

Target
10.2022 - 08.2023

Service and Engagement Leader/Food and Beverage Team Leader

Target
10.2019 - 10.2022

No Degree - Psychology

Hudson County Community College

Certificate of Completion - Musical Theatre

American Musical And Dramatic Academy