Isabela Miranda
Las Vegas,Nevada
Summary
Experience with Office Administration involving managing a team of 10+ members. I am highly motivated to grow professionally and always eager to learn more. Very adaptive with the ability and experience of working in a high-paced environment. Successful in working under stress providing error-free results.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Box Office Lead Administrative Role
Mirage Hotel and Casino, Las Vegas
Las Vegas, NV
- As the lead role, I was assigned the duties of a supervisor by overseeing team members, mediating customer and team member conflicts, providing direction, and implementing the correct company procedures. However, I stepped in as a supervisor when we were extremely short-staffed with only two supervisors to work both box offices and the shows.
- Knowledgeable in Google Docs
- Ability to operate general office equipment.
- Trained new hires and helped with the interviewing process.
- Multi-tasking high volume areas by answering calls and solving guest issues in person.
Front Desk/ Box Office Agent
Disco Show at The Linq, Las Vegas
Las Vegas, NV
- Opening/closing procedures such as putting out merch, moving ropes, unlocking all doors in the facility.
- Scanning guests for shows and putting wristbands on.
- Selling tickets for all shows owned by Spiegelworld across The Strip.
- Processing inventory for merch and office supplies. Providing management with a detailed email on what is needed.
- Managing a large crowd on busy show days alone.
- Ability to multi-task such as selling tickets and merch while also working the radio to ensure a smooth running show.
Restaurant Hostess
V&E Restaurant Group
Las Vegas, NV
12.2025 - Current
- Greeted and seated guests, ensuring a positive first impression of dining experience.
- Managed reservation system, optimizing table turnover and guest satisfaction.
- Collaborated with waitstaff to streamline service flow during peak hours.
- Addressed guest inquiries and concerns, enhancing overall dining experience.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Implemented feedback mechanisms to improve guest engagement and retention strategies.
- Coordinated special events and large party arrangements to maximize restaurant efficiency.
- Maintained cleanliness and organization of front-of-house areas for optimal ambiance.
- Assisted in training new host staff on operational procedures and customer service standards.
Box Office Ticketing Agent
Mirage Hotel and Casino, Las Vegas
Las Vegas, NV
10.2022 - 07.2024
- Front desk experience
- Accurately processing card payments and cash payments.
- Worked in a fast-paced environment
- Worked with MGM software and Hardrock software systems. Transitioned from MGM to Hard Rock due to change of ownership and learned all new techniques.
Education
High School Diploma -
Nevada State High School, Southwest Campus
Las Vegas, NV01-2022
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College Of Southern Nevada, Charleston Campus
Las Vegas, NV01-2022
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Great Basin College
Elko, NV01-2022
Skills
- Telephone Etiquette
- Excels in Time-Sensitive Situations
- Ability to work with Team Members
- Meets deadlines
- Time Management skills
- Ability to follow instructions with quality results
- Excellent Verbal Communication
- Calm under pressure
Timeline
Restaurant Hostess
V&E Restaurant Group
12.2025 - Current
Box Office Ticketing Agent
Mirage Hotel and Casino, Las Vegas
10.2022 - 07.2024
Box Office Lead Administrative Role
Mirage Hotel and Casino, Las Vegas
Front Desk/ Box Office Agent
Disco Show at The Linq, Las Vegas
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College Of Southern Nevada, Charleston Campus
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Great Basin College
High School Diploma -
Nevada State High School, Southwest Campus