Isabela Molina
Downey,CA
Summary
Dynamic and results-oriented professional with proven experience in customer service and sales strategies at Olive Garden Restaurant and Bath and Body Works. Excelled in team collaboration and multitasking, enhancing customer satisfaction and store efficiency. Skilled in telephone reception and adept at creating inviting environments, demonstrating a commitment to excellence and a detail-oriented approach.
Overview
2
2
years of professional experience
Work History
Host
Olive Garden Restaurant
02.2024 - Current
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Answered phone calls to take orders, give information and document reservations.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
Bath and Body Works, Limited Brands
06.2023 - 02.2024
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Downey Highschool
11040 Brookshire Ave Downey, CA 9024106-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
Timeline
Host
Olive Garden Restaurant
02.2024 - Current
Sales Associate
Bath and Body Works, Limited Brands
06.2023 - 02.2024
High School Diploma -
Downey Highschool
Similar Profiles
Angelina Piergallini BloomAngelina Piergallini Bloom
Server at Olive Garden RestaurantServer at Olive Garden Restaurant
Vincent SaltclahVincent Saltclah
Server at Olive Garden RestaurantServer at Olive Garden Restaurant
Grace YomtovGrace Yomtov
Host at Olive Garden RestaurantHost at Olive Garden Restaurant