Isabela Opiniano

As the Wellness Coordinator Manager, I held all responsibilities of a regular Wellness Coordinator while also overseeing more managerial duties such as but not limited to:

• Managing the office and administration of a clinic that sees an average of over 90 patients daily
• Being the first point of patient contact and presenting as the face of the clinic, providing excellent customer service while doing so
• Effectively handling more complex patient satisfaction and service issues
• Serving as a source of assistance to other Wellness Coordinators from a number of clinics in Alabama, Mississippi, and Louisiana
• All training for other Wellness Coordinators in the clinic
• Reporting to higher ups on employee performance
• Collaborating and developing strategies with supervisors and doctors on ways to improve efficiency and patient satisfaction
• Facilitating open communication channels with patients regarding wellness goals and account balances

As a Wellness Coordinator I served as part of an excellent administrative staff that provided for the region's busiest clinic. My experience as a Wellness Coordinator called for things such as:

• Maintaining patient flow for a clinic that sees an average of 90 patients daily while still providing excellent customer service
• Prioritizing organization while handling multiple administrative tasks
• Efficiently handling patient paperwork and records while maintaining HIPAA compliance using medical software that spans over 900 clinics nationally
• Excelling and becoming regionally ranked in corporate promotional events and sales

As front desk administration and weekend manager I've overseen a long list of duties including most basic administrative/ receptionist duties such as:

• Providing friendly and approachable greetings to visitors
• Answering and/or forwarding phone calls and emails
• Stored and maintained sensitive customer information
• Keeping accounts in balance and ran daily reports to verify totals
• Coordinating coaches schedules and class times
• Processing account fees and balances
• Creating and scheduling weekend events
• Oversaw and maintained event satisfaction and safety
• Established an effective and orderly daily schedule for a rotating camp staff of around 15 employees

• Created monthly lesson plans and chose gym layouts that matched accordingly
• Coached children ages two to 17 years of age and taught gymnastics fundamentals
• Assisted in developing children's motor skills and hand eye coordination
• Emphasized safe and sanitary work environment
• Monitored and evaluated child progress and improvement for proper lesson planning
• Safely and correctly spotted children on developing skills
• Communicated with parents about student progress

I was part of the original team when Cookie Dough Magic of Huntsville first opened and my primary duties included:

• Prepared all menu items with accuracy
• Operating a point of sales system
• Various kitchen prep and cleaning duties at opening and close of each day
• Greeting customers to ensure a fun and magical experience