Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabela Pena

Houston

Summary

Driven and ambitious professional with a strong work ethic, and a diverse background in customer service, hospitality, office management, social media, and childcare. I’ve been working from a young age, fueled by determination, adaptability, and a genuine passion for growth. Known for being dependable, fast-learning, and highly respectful, I thrive in any environment and build strong relationships with clients, teams, and customers alike. I approach every role with professionalism, punctuality, and high energy, always taking my responsibilities seriously, and giving 100% to every task.

Overview

2
2
years of professional experience

Work History

Babysitter

Family Khawaja
Houston
03.2025 - 05.2025
  • Provided attentive and nurturing care for two young children, ages 4 and 7, in a safe and engaging environment.
  • I picked the children up from school daily and ensured safe transportation to after-school activities.
  • Prepared healthy snacks and light meals, accommodating dietary needs and preferences.
  • Created a fun, loving atmosphere through play, creative activities, and age-appropriate learning.
  • Supported emotional well-being by offering consistent affection, patience, and positive guidance.
  • Assisted with homework, and helped reinforce good study and reading habits.
  • Maintained open and regular communication with parents regarding daily routines, behavior, and progress.
  • Ensured household tidiness and children’s belongings were organized after playtime and activities.

Office Manager

Mechanic Wold
Houston
09.2024 - 12.2024
  • Oversaw daily administrative operations, ensuring a smooth workflow and efficient office management.
  • Managed customer service, scheduling appointments, and coordinating with mechanics for service timelines.
  • Handled invoicing, payments, and financial records, maintaining accurate cash flow and bookkeeping.
  • Maintained inventory records for automotive parts, and ordered supplies as needed.
  • Communicated with customers via phone, email, and in person to provide updates and resolve concerns.
  • Supervised office staff, and supported hiring, training, and performance management.
  • Maintained organized filing systems for work orders, customer records, and vendor invoices.
  • Ensured compliance with workplace safety standards and company policies.
  • Coordinated marketing efforts, including local promotions and online presence updates.

Owner/Communications and Social Media Manager

TurnUpColombia
Colombia
03.2024 - 08.2024
  • Managed and created content for all social media platforms, including Instagram, TikTok, WhatsApp Business, Facebook, Twitter, and email marketing.
  • Designed and maintained the brand’s visual identity, including a 3D logo and promotional materials.
  • Captured and edited high-quality photos and videos for social media posts, stories, and promotional content.
  • Planned, promoted, and executed events from concept to completion, ensuring strong attendance and engagement.
  • Handled all client and team communications via email and WhatsApp, ensuring clear and consistent coordination.
  • Managed event sales, customer inquiries, and payments, maintaining accurate financial records, and cash flow.
  • Delivered exceptional customer service before, during, and after events to maximize satisfaction and loyalty.
  • Monitored social media performance, and adjusted content strategies to boost reach and engagement.
  • Attended all events in person to oversee operations, manage staff, and ensure smooth execution.

Host/To Go/Server

Sushi Sake
Miami
06.2023 - 02.2024
  • Warmly greeted and seated guests, managing reservations, and waitlists during high-traffic hours.
  • Coordinated takeout and delivery orders, ensuring accuracy, proper packaging, and timely hand-off.
  • Provided attentive tableside service, explained sushi menu items, and made recommendations based on guests' preferences.
  • Handled phone orders and inquiries with professionalism and efficiency.
  • Maintained a clean and organized host stand, dining area, and to-go station in accordance with health and safety guidelines.
  • Collaborated closely with kitchen and service staff to ensure smooth front-of-house operations.
  • Managed POS system transactions for dine-in and takeout, processing cash, credit, and third-party delivery payments accurately.

Server/Cashier

Italian Impero
Houston
11.2022 - 06.2023
  • Greeted guests professionally and ensured a friendly, welcoming environment.
  • Accurately processed customer orders and handled cash, credit, and digital payments.
  • Responded promptly and courteously to customer inquiries, and resolved complaints.
  • Maintained cleanliness and organization of work and dining areas in compliance with health standards.
  • Collaborated with team members to ensure efficient service during peak hours.

Education

Some College (No Degree) -

Lone Star College
Houston, TX

Skills

  • Customer service
  • Office management
  • Social media management
  • Event planning
  • Communication skills
  • Time management
  • Multitasking and organization
  • Problem-solving
  • Flexible scheduling
  • Strong work ethic
  • Attention to detail
  • Reliability and punctuality
  • Managing routines

Languages

Spanish
Native/ Bilingual

Timeline

Babysitter

Family Khawaja
03.2025 - 05.2025

Office Manager

Mechanic Wold
09.2024 - 12.2024

Owner/Communications and Social Media Manager

TurnUpColombia
03.2024 - 08.2024

Host/To Go/Server

Sushi Sake
06.2023 - 02.2024

Server/Cashier

Italian Impero
11.2022 - 06.2023

Some College (No Degree) -

Lone Star College

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