Summary

Overview

Work History

Education

Skills

Languages

Contact

Timeline

Isabela Potes

Apopka

Summary

As an organized and adaptable professional with a passion for the beauty industry, I thrive in fast-paced environments where I can deliver exceptional customer service. Currently pursuing a degree in Business Management. I am eager to combine my academic knowledge with my experience in customer relations and teamwork. Being bilingual allows me to connect with a diverse clientele, enhancing communication and service. I am committed to continuous learning and excited about new opportunities that allow me to grow in the beauty and business sectors.

Overview

years of professional experience

Work History

Assistant Manager /Lead Key Holder

Acai Republic

Altamonte Springs, FL

08.2023 - 12.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Generated repeat business through exceptional customer service.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Trained and supervised new employees to apply best practices in customer service and store operations.

Server

The Bakery Colombian Cafe

13001 Founders Square Dr, Orlando, FL 32828

11.2022 - 06.2023

Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Promoted additional items with beverages, increasing store sales.
Explained beverage preparation and offered samples to help customers choose ideal items.
Cleaned counters, machines, utensils, and seating areas daily.
Operated espresso machines and commercial coffee brewers to create beverages.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in team environment.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Passionate about learning and committed to continual improvement.
Stocked, tagged and displayed merchandise as required.
Worked closely with shift manager to solve problems and handle customer concerns.

Assistant

C E T Shirts

725 S Ronald Reagan Blvd #113, Longwood, FL 32750

07.2022 - 01.2023

Assisted manager in all aspects of business operations.
Reviewed and edited documents for accuracy, grammar and clarity.
Updated database of contacts and resources for company-wide distribution.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Monitored and ordered supplies and materials to keep office well stocked.
Proven ability to learn quickly and adapt to new situations.
Interpreted conversations between foreign language-speaking clients and others.
Interpreted spoken and written languages other than English and vice versa.
Maintained accurate records of sales and customer information.

Education

BBA - Business Management

University of Central Florida

Orlando, FL

05-2027

Associate of Arts - Business Management

Valencia College