Isabela Potes
Apopka
Summary
As an organized and adaptable professional with a passion for the beauty industry, I thrive in fast-paced environments where I can deliver exceptional customer service. Currently pursuing a degree in Business Management. I am eager to combine my academic knowledge with my experience in customer relations and teamwork. Being bilingual allows me to connect with a diverse clientele, enhancing communication and service. I am committed to continuous learning and excited about new opportunities that allow me to grow in the beauty and business sectors.
Overview
2
2
years of professional experience
Work History
Assistant Manager /Lead Key Holder
Acai Republic
08.2023 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Server
The Bakery Colombian Cafe
11.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Promoted additional items with beverages, increasing store sales.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Assistant
C E T Shirts
07.2022 - 01.2023
- Assisted manager in all aspects of business operations.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Updated database of contacts and resources for company-wide distribution.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Proven ability to learn quickly and adapt to new situations.
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted spoken and written languages other than English and vice versa.
- Maintained accurate records of sales and customer information.
Education
BBA - Business Management
University of Central Florida
Orlando, FL05-2027
Associate of Arts - Business Management
Valencia College
Orlando, FL12-2024
Skills
- Cash Register Operations
- Natural Leadership
- Beauty Trends
- Teamwork and Collaboration
- Organization and Time Management
- Customer Service
- Staff training and development
- Goal setting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Contact
Isabela Potes
407-728-5897
isabelapotesm@gmail.com
Timeline
Assistant Manager /Lead Key Holder
Acai Republic
08.2023 - 12.2024
Server
The Bakery Colombian Cafe
11.2022 - 06.2023
Assistant
C E T Shirts
07.2022 - 01.2023
BBA - Business Management
University of Central Florida
Associate of Arts - Business Management
Valencia College
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