Isabela Simona
Midtown East, New York City,NY
Summary
Dedicated Worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality while being friendly and creating connections with costumers. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Infectious Disease Associates
2022.07 - 2023.08
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
Hostess
Bobs Pizza
2021.02 - 2022.07
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Promoted business loyalty by fostering positive customer relationships.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered phone calls to take orders, give information and document reservations.
- Used cash registers and credit card machines to cash out customers.
Sales Advisor
Michael Kors
2022.02 - 2022.05
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Checkout Cashier
Best Buy
2021.11 - 2022.02
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized items on shelves to help customers locate products easily and quickly.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Kindergarten Through Middle School Education
Farias Brito
Fortaleza Ce, BrazilHigh School Diploma -
Olympic Heights Community High School
Boca Raton, FL05.2022
Skills
- Team Collaboration
- Process Payments
- Customer Service
- Greet Guests
- Microsoft Dynamics
- Scheduling Appointments
- Active Listening
- Spanish, Portuguese, English speaker
- Researching Skills
- Google Docs
- Microsoft Windows
- Patron Satisfaction
- Telephone Etiquette
- Email Software
- Front Desk Reservations
- Critical Thinking
- Greeting and Seating Clients
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual
Timeline
Front Desk Receptionist
Infectious Disease Associates
2022.07 - 2023.08
Sales Advisor
Michael Kors
2022.02 - 2022.05
Checkout Cashier
Best Buy
2021.11 - 2022.02
Hostess
Bobs Pizza
2021.02 - 2022.07
No Degree - Kindergarten Through Middle School Education
Farias Brito
High School Diploma -
Olympic Heights Community High School
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