Isabela Urrea Mesa

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Used POS system to accurately enter orders and process payments.

• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Served food and beverages promptly with focused attention to customer needs.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Greeted customers in a friendly manner and took orders for to-go items.

prepare special orders according to customer requests while maintaining high standards of quality assurance.

verified accuracy of all orders before packing them into bags or containers for take out.

ensured that all food safety regulations were followed during meal preparation process.

received payments, returned accurate change and closed checks in POS system.

Greeted customers and provided product information.

created reports on sales per and progress against goals.

resolved billing issues with customers in a timely manner.