Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isabell Cohn

Orlando

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CCMA

Kettering Health
01.2024 - 05.2025
  • Under the supervision of the physician and/or practice manager, assists and delivers patient care duties, and provides administrative support throughout the practice.
  • Assists physician in examinations.
  • Give instructions to patients as instructed by physician. Takes blood pressure, pulse, temperature, and respiration.
  • Assists patients any time need is apparent or as directed by physician. Keeps medical records in accordance to procedures and forms.
  • Keeps rooms stocked with adequate medical supplies. Prepares sterilization as required. Assists physicians with office based procedures.
  • Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.
  • Maintained updated knowledge through continuing education and advanced training.

Front Office Specialist

Kettering Health
04.2022 - 01.2024
  • Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office.
  • This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts.
  • In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Customer Care Chat Supervisor

LBrands
08.2018 - 04.2022
  • Provided customers with product and order information.
  • Responded to customer questions and complaints and documented consumer feedback.
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
  • Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.
  • Helped resolve missing orders, responded to shipping inquiries and answered order status questions.
  • Used Oracle, Salesforce, Omni & other business software.
  • Implemented best practices in fostering exceptional customer care support & satisfying customers.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.

Cashier

Chipotle Mexican Grill
10.2017 - 08.2018
  • Processed cash register transactions by inputting product costs and giving back change.
  • Adhered to all cash handling policies and procedures.
  • Processed debit and credit cards, refunds, product coupons, and gift certificates.
  • Verified prices and calculated totals using point of sale (POS) systems.
  • Bagged customer orders and purchases.
  • Greeted all customers and provided prompt and friendly service.
  • Maintained lobby cleanliness, including floors, rugs, tables, bathrooms.
  • Stocked drink station.

Certified Tanning Consultant Manager

Flamingo Tan
05.2016 - 10.2017
  • Assessed skin types to offer suggestions for additional care routines to complement tan.
  • Greeted customers and communicated professionally to assess tanning needs and provide top-quality service.
  • Used salon software to input customer details and manage accounts.
  • Cleaned and sanitized rooms and equipment between patrons to reduce germ spread.
  • Adhered to all cash handling policies and procedures.
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
  • Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.
  • Educated customers on skin types and safe tanning practices to minimize risks.
  • Trained new staff on customer service standards and operational procedures.
  • Conducted daily opening and closing procedures according to company protocol.
  • Adhered to state laws governing indoor tanning operations.

Education

High School Diploma -

Northmont High School
Clayton, OH
05-2016

Skills

  • Multitasking Abilities
  • Project planning
  • Calm under pressure
  • Troubleshooting
  • Problem-solving
  • Customer relations
  • Team management
  • Friendly, positive attitude
  • Data entry

Certification

  • CCMA
  • CPR

Timeline

CCMA

Kettering Health
01.2024 - 05.2025

Front Office Specialist

Kettering Health
04.2022 - 01.2024

Customer Care Chat Supervisor

LBrands
08.2018 - 04.2022

Cashier

Chipotle Mexican Grill
10.2017 - 08.2018

Certified Tanning Consultant Manager

Flamingo Tan
05.2016 - 10.2017

High School Diploma -

Northmont High School

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