Isabell Henry
Jacksonville,NC
Summary
Customer service professional with extensive experience at Amazon, and Home Depot excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction through effective communication and conflict resolution. Skilled in maintaining a balanced work load while balancing multiple priorities and fostering team development.
Overview
9
9
years of professional experience
Work History
Remote Customer Service
Amazon
12.2024 - 12.2025
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Collaborated with cross-functional teams to address recurring product or service issues impacting the overall customer experience.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Provided exceptional customer service experiences with prompt assistance and friendly demeanor, elevating store reputation in the community.
- Provided exceptional customer service when interacting with vendors or clients regarding billing inquiries or disputes resolution.
- Delivered exceptional customer service by promptly addressing clients'' concerns and providing clear communication on security matters.
Customer Service Representative
Home Depot
08.2022 - 12.2024
- Assisted customers with product inquiries and order tracking to enhance satisfaction.
- Resolved customer complaints efficiently, demonstrating strong problem-solving skills.
- Processed transactions accurately using point-of-sale systems for seamless checkout experience.
- Analyzed customer feedback to identify areas for service enhancement and operational improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bakery Owner
Self-employed
07.2016 - 05.2020
- Developed and implemented business strategies to enhance operational efficiency.
- Managed financial planning and budgeting to ensure profitability and sustainability.
- Oversaw marketing initiatives to increase brand awareness and customer engagement.
- Established vendor relationships to optimize supply chain management and reduce costs.
- Streamlined inventory management systems, enhancing accuracy and reducing waste.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Generated revenues yearly and effectively capitalized on industry growth.
Education
High School Diploma -
Penn Foster High School
New London, NC03-2019
Skills
- Customer support and communication
- Customer needs assessments
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Paperwork processing
- Order processing
- Team development
- Active listening
- Critical thinking
- Data entry
Timeline
Remote Customer Service
Amazon
12.2024 - 12.2025
Customer Service Representative
Home Depot
08.2022 - 12.2024
Bakery Owner
Self-employed
07.2016 - 05.2020
High School Diploma -
Penn Foster High School