Isabell Laws
Fort Walton Beach,Florida
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
4
4
years of professional experience
Work History
Bartender
Tommy Bahama Restaurant & Bar
Miramar Beach , FL
2022.08 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
Waitress
Tommy Bahama
Miramar Beach , FL
2020.12 - 2022.08
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Restaurant Hostess
Tommy Bahama
Miramar Beach , FL
2020.05 - 2020.12
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Greeted customers and escorted them to their tables.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
- Accepted payments from guests for dine-in and take-out foods.
- Took reservations from patrons by phone or online.
Education
Associate of Arts -
Northwest Florida State College
Niceville, FL2024-07
High School Diploma -
Fort Walton Beach High School
Fort Walton Beach, FL2020-05
Skills
- Menu Memorization
- Outstanding customer service
- Responsible Alcohol Service
- Proficient in mixology
- Safe serving knowledge
- New Hire Training
- Professional Appearance
- Excellent judgment
- Maintaining a clean bar
- Sales expertise
References
References available upon request.
Timeline
Bartender
Tommy Bahama Restaurant & Bar
2022.08 - Current
Waitress
Tommy Bahama
2020.12 - 2022.08
Restaurant Hostess
Tommy Bahama
2020.05 - 2020.12
Associate of Arts -
Northwest Florida State College
High School Diploma -
Fort Walton Beach High School
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