Summary
Overview
Work History
Education
Skills
Timeline
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Isabell Woodward

Gainesville,FL

Summary

Proactive Sales and Bakery Associate with extensive experience in cash handling, customer service, and team collaboration. Skilled in maintaining store visual appeal, managing transactions, and fostering customer relationships. Strong problem-solving abilities and commitment to enhancing store performance and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Sales Associate

Wawa
05.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Bakery Associate

Winn Dixie
11.2022 - 05.2023
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
  • Provided support to other departments within the store as needed, fostering a collaborative work environment.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Improved bakery efficiency through effective time management and prioritization of tasks.
  • Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Retained detailed knowledge of ingredient lists and allergen information, enabling confident response to customer inquiries regarding dietary restrictions or preferences.
  • Increased sales by recommending complementary items and promoting current specials to customers.

Cashier

Mcdonalds
02.2021 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Assistant Manager

Family Dollar
01.2022 - 11.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Cashier

Raising Canes
02.2019 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

GED -

Kilgore College
Kilgore, TX
03.2019

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Cash Handling
  • Money Handling
  • Flexible Schedule

Timeline

Sales Associate

Wawa
05.2023 - Current

Bakery Associate

Winn Dixie
11.2022 - 05.2023

Assistant Manager

Family Dollar
01.2022 - 11.2022

Cashier

Mcdonalds
02.2021 - 12.2022

Cashier

Raising Canes
02.2019 - 03.2021

GED -

Kilgore College

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Isabell Woodward