Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabella Abreu

Windermere,FL

Summary

Focused and dedicated assistant with experience in customer service. Exceptional work-ethic and proven strengths in case management support. Persistent and resourceful problem-solver with excellent research and communication skills. Solid team player with positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Ability to manage multiple concurrent deadlines, exceptional attention to detail. and developing creative solutions. Excellent organizational skills, prioritize tasks, set goals, and develop systems for achieving those goals.

Overview

5
5
years of professional experience

Work History

Case Manager / Paralegal

Sunshine State Law Firm
03.2020 - Current
  • Edited and proofread legal documents to verify accuracy.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Collaborated with attorneys to develop strategies for each case.
  • Drafted and negotiated demands and settlement agreements and transactions on behalf of company.
  • Engaged with customers to build rapport and loyalty.
  • Corresponded daily with clients, insurance adjusters, doctors and attorneys.

Sales Associate

Zara
07.2019 - 03.2020
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Built and maintained relationships with peers and upper management to drive team success.

Lead Hostess / Server

Gators Dockside
02.2019 - 07.2019
  • Provided exceptional service to high volume of daily customers.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Developed strong and lasting resident relationships.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.


Education

Associate of Science - Interior Design

Seminole State College of Florida
Sanford, FL
08.2024

High School Diploma -

Windermere High School
Windermere
05.2019

Skills

  • Knowledge in design software such as AutoCAD, Revit, and Procreate with both MAC OS and Windows software
  • Visual Design
  • Technical Drawings
  • Floor Plan Development
  • Digital Photography
  • Effective Verbal and Written Communication
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Case Manager / Paralegal

Sunshine State Law Firm
03.2020 - Current

Sales Associate

Zara
07.2019 - 03.2020

Lead Hostess / Server

Gators Dockside
02.2019 - 07.2019

Associate of Science - Interior Design

Seminole State College of Florida

High School Diploma -

Windermere High School

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Isabella Abreu