Isabella Accetturo
Portland,OR
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Columbia River Yacht Club
Portland, OR
09.2022 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Monitored progress on projects assigned by upper management.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Key Holder
Anthropologie
Tigard, OR
03.2022 - 09.2022
- Collaborated with leadership team to cultivate a welcoming and valued environment for all customers, ensuring genuine customer connection.
- Assisted in executing visual merchandising strategies and effectively communicated the company's aesthetic vision
- Participated in managing the store environment and customer experience, ensuring an energized pace, positive team spirit, and efficient daily zone management
- Actively listens to others and seeks different perspectives to contribute to an inclusive work environment.
- Contributed as a decision-making team member, enhancing customer experiences through problem-solving
- Cultivates open lines of communication and fosters a collaborative environment with leadership to successfully meet store objectives; values and applies constructive feedback.
Patient Care Coordinator
Allure Esthetic
Lynnwood, WA
04.2021 - 01.2022
- Provided prompt and appropriate assistance to patients' needs and concerns.
- Ensured accurate recording and documentation in patient charts
- Managed appointment scheduling for patients
- Demonstrated expertise in explaining procedures and effectively responding to questions with professionalism
- Effectively handled and completed numerous projects concurrently
- Maintained communication with provider and team members, providing necessary assistance when required.
- Restocked common areas and maintained office inventory levels
- Conducted training sessions for newly hired employees.
- Can work independently as well as in a team setting.
Key Leader
Lululemon
Tulalip, WA
05.2020 - 04.2021
- Collaborated with colleagues to meet and exceed company sales targets
- Provided leadership and direction to sales staff in a retail environment
- Responsibilities in my position as key leader included money handling, key holding, and decision making.
- Employed active listening techniques to discern individual needs, cultivating meaningful connections based on trust
- Demonstrated consistent professionalism and calm demeanor when handling customer concerns.
Expeditor
Lululemon
Tulalip, WA
10.2019 - 05.2020
- Ensured efficient handling of new shipment for sales floor
- Implemented effective styling strategies to enhance product visibility and engagement.
- Maintained high standards in packaging and preparing shipments
- Utilized creative thinking and strategic planning to reimagine underperforming products, driving a boost in sales.
Sales Associate
Anthropologie
Seattle, WA
07.2018 - 10.2019
- Proficiently handled responsibilities in both FOH and BOH operations, enhancing performance and productivity.
- Processed sales transactions efficiently and accurately.
- Effectively addressed various customer scenarios.
- Utilized creative storytelling techniques to enhance product presentations through visual merchandising
- Exhibited a diligent work ethic and showed commitment to personal accountability.
Sales Associate
Nordstrom
Lynnwood, WA
06.2017 - 07.2018
- Provided comprehensive education on the product
- Achieved individual and department sales goals
- Elevated customer experience by curating impactful merchandise presentations
- Demonstrated exceptional customer service skills to provide a world-class experience for guests.
Education
Bachelor of Science - Arts & Letters
Portland State University
06.2024
Associates in Arts & Science -
Everett Community College
06.2021
High School Diploma -
Glacier Peak High School
06.2019
Skills
- Quick Learner
- Expense Reporting
- Strong Work Ethic
- High Level of Integrity
- Team Player
- Active Listening
- Problem Solver
- Clerical Support
- Spreadsheet Management
- Data Entry
- Bookkeeping
- Account balancing reconciliation
- Coordination
- Data organization
- Data Management
- Sensitive material handling
- Timeline Planning and Management
- Workflow Optimization
- Appointment Scheduling
- Microsoft Excel
- Phone call answering
- Mail handling
- Calendar Management
- Scheduling
- Research
- Office Administration
- Filing
- Microsoft Word
- Training and coaching
- Resourceful
- Account Reconciliation
References
References available upon request.
Timeline
Administrative Assistant
Columbia River Yacht Club
09.2022 - Current
Key Holder
Anthropologie
03.2022 - 09.2022
Patient Care Coordinator
Allure Esthetic
04.2021 - 01.2022
Key Leader
Lululemon
05.2020 - 04.2021
Expeditor
Lululemon
10.2019 - 05.2020
Sales Associate
Anthropologie
07.2018 - 10.2019
Sales Associate
Nordstrom
06.2017 - 07.2018
Bachelor of Science - Arts & Letters
Portland State University
Associates in Arts & Science -
Everett Community College
High School Diploma -
Glacier Peak High School
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