Isabella Ackerman
Lincoln,NE
Summary
Adept at fostering customer relationships and enhancing operational efficiency, my tenure at Solid Rock Gymnastics honed my customer service and communication skills. I excelled in customer relations and streamlining front desk operations, significantly improving first impressions. My background also includes expertise in utilizing reservation software and POS systems, showcasing a blend of technical proficiency and interpersonal abilities.
Overview
7
7
years of professional experience
Work History
Office Manager
Solid Rock Gymnastics
Lincoln, NE
04.2022 - 01.2025
- Answered incoming calls, directed calls to appropriate staff members, and took messages when necessary.
- Responded promptly to customer inquiries via phone or email.
- Maintained front desk to provide positive first impression.
- Managed inventory of office supplies ensuring adequate stock levels at all times.
- Maintained positive working relationship with fellow staff and management.
Hostess
Hiro 88
Lincoln, NE
04.2021 - 12.2021
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Assisted servers in bussing tables when needed during busy periods.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Sales Associate
Old Navy
Lincoln, NE
11.2019 - 04.2021
- Answered questions about current promotions and resolved issues according to store policies.
- Helped customers by answering questions and locating merchandise.
- Organized store by returning merchandise to proper areas and restocked displays.
- Operated point-of-sale systems accurately to process payments from customers.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Cashier
Dairy Queen
Lincoln, NE
03.2018 - 10.2019
- Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
- Set up work stations, prep tables, and service counters.
- Stocked inventory of supplies needed for making ice cream including mix-ins, sprinkles, sauces.
- Contributed to positive work environment for all staff members through active listening and effective communication.
Education
High School Diploma -
Lincoln Southeast High School
Lincoln05-2021
Skills
- Customer engagement
- Communication skills
- Work ethic
- Customer service
- Phone etiquette
Timeline
Office Manager
Solid Rock Gymnastics
04.2022 - 01.2025
Hostess
Hiro 88
04.2021 - 12.2021
Sales Associate
Old Navy
11.2019 - 04.2021
Cashier
Dairy Queen
03.2018 - 10.2019
High School Diploma -
Lincoln Southeast High School
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