Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Isabella Adams

Tomball

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Event Staff Member

Shirley Acres
04.2025 - Current
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests
  • Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
  • Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.

Patient Scheduler

Dr.Bricken & Associates
02.2023 - 08.2023
  • Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
  • Assisted in training new schedulers, sharing best practices and improving team efficiency.
  • Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
  • Confirmed patient appointments day before scheduled.

Front Desk Receptionist

The Laura Hotel
12.2022 - 02.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Developed strong working relationships with team members, fostering a positive work environment.

Front Desk Receptionist

Omni Hotels & Resorts
03.2022 - 11.2022
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Greeted visitors warmly, creating positive first impression of organization.

Guest Service Representative

Motel 6
08.2021 - 07.2022
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Customer Service Representative

Alorica
11.2019 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Sinton High School
Sinton, TX
05-2019

Skills

  • Strong teamwork
  • Leadership qualities
  • Food and beverage handling
  • Room setup and breakdown
  • Customer service
  • Attention to detail

Certification

  • Esthetics License - December 2024
  • Food Handlers - November 2025
  • TABC - November 2025

Languages

English
Native or Bilingual

Timeline

Event Staff Member

Shirley Acres
04.2025 - Current

Patient Scheduler

Dr.Bricken & Associates
02.2023 - 08.2023

Front Desk Receptionist

The Laura Hotel
12.2022 - 02.2023

Front Desk Receptionist

Omni Hotels & Resorts
03.2022 - 11.2022

Guest Service Representative

Motel 6
08.2021 - 07.2022

Customer Service Representative

Alorica
11.2019 - 01.2021

High School Diploma -

Sinton High School

Similar Profiles

CREATE PROFILE
Isabella Adams