Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Aitken

Ann Arbor

Summary

Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail.

Overview

4
4
years of professional experience

Work History

Banquet Bartender/Server

Redwater Restaurant Group
05.2025 - Current
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
  • Set up banquet tables and chairs based on event requirements.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.

Restaurant Server

Redwater Restaurant Group
05.2025 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.

Expo Runner

Redwater Restaurant Group
05.2025 - Current
  • Maintained a clean and organized expo station, improving efficiency in the kitchen.
  • Delivered food orders from kitchen to customers' tables.
  • Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
  • Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
  • Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
  • Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
  • Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
  • Mastered knowledge of menu offerings, providing accurate information to servers as needed.

Resident Aide

Heritage Communities
06.2024 - 06.2025
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Demonstrated excellent communication skills when interacting with both residents and family members.
  • Assisted residents with daily living activities, enhancing their overall quality of life.
  • Delivered meal assistance services to residents who required additional support during mealtimes, ensuring adequate nutrition intake for each individual''s dietary needs.
  • Maintained accurate records of resident information, including medical histories, medications, and progress notes for effective care management.

Dietary Aide

Sunset Communities
08.2021 - 06.2024
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.

Education

Bachelor of Arts (B.A.) - Psychology, Political Science

University of Michigan
Ann Arbor, MI
04.2028

Skills

  • Service excellence
  • Effective multitasking
  • Event preparation
  • Order processing expertise
  • Experienced in operating POS systems
  • Order accuracy
  • Detail-oriented
  • Efficient food delivery
  • Strong organization
  • Food presentation
  • Cleanliness standards
  • Adaptable learner
  • Assisted living experience
  • Elderly care
  • Compassionate caregiving
  • Dementia care

Timeline

Banquet Bartender/Server

Redwater Restaurant Group
05.2025 - Current

Restaurant Server

Redwater Restaurant Group
05.2025 - Current

Expo Runner

Redwater Restaurant Group
05.2025 - Current

Resident Aide

Heritage Communities
06.2024 - 06.2025

Dietary Aide

Sunset Communities
08.2021 - 06.2024

Bachelor of Arts (B.A.) - Psychology, Political Science

University of Michigan

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