Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Isabella Allen

Knoxville,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Head Hostess

Wildhorse Saloon
10.2021 - Current
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Took reservations, answered customer questions, and informed of accurate wait times.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Front Service Clerk

Publix
05.2020 - 10.2021
  • Advised guests about available products and services to meet individual needs.
  • Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Managed on average 400 lunch & dinner guests per day.

Education

High School Diploma -

Mount Juliet High School
Mount Juliet, TN
05.2022

Skills

  • Clerical Support
  • Guest Flow & Inquiries
  • Cash Register Operations
  • Conflict and Complaint Resolution
  • Train Staff
  • Warm and Friendly
  • Interactive Communication Skills
  • Dining Customer Service

Timeline

Head Hostess

Wildhorse Saloon
10.2021 - Current

Front Service Clerk

Publix
05.2020 - 10.2021

High School Diploma -

Mount Juliet High School

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Isabella Allen