Isabella Almaguer
Oceanside,CA
Summary
Proven expertise in customer service and office organization, demonstrated through a track record of enhancing client satisfaction at Dermazen. Skilled in handling confidential information and resolving complaints efficiently, ensuring a welcoming environment. Committed to continuous improvement and meticulous attention to detail, significantly contributing to streamlined office operations.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
MyPhysio for Life
07.2024 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Faxed invoices and customer information to medical facilities.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Receptionist
Dermazen
04.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Corresponded with clients through email, telephone, or postal mail.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Office Assistant
Petsgon, Inc.
06.2022 - 09.2023
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Scanned paper contracts to customer files on a daily basis.
- Filed invoices on a daily basis.
Education
High School Diploma -
Surfside Educational Academy
Oceanside, CA03-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Scheduling
- Appointment scheduling
- Office organization
- File organization
Timeline
Front Desk Receptionist
MyPhysio for Life
07.2024 - 09.2024
Receptionist
Dermazen
04.2024 - 07.2024
Office Assistant
Petsgon, Inc.
06.2022 - 09.2023
High School Diploma -
Surfside Educational Academy
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