Isabella Amador
Portland,OR
Summary
Dynamic accounting professional with extensive experience at Holiday Inn, excelling in invoice balancing and account reconciliation. Proven track record in enhancing financial accuracy and resolving discrepancies, while delivering exceptional customer service. Adept at month-end closing and maintaining financial records, contributing to improved operational efficiency and guest satisfaction. Proficient in various software such as Opera, Micros, Sage300, Clientline, Coupa, and ProfitSword.
Overview
3
3
years of professional experience
Work History
Accounting Associate
Holiday Inn
02.2025 - Current
- Processed invoices and ensured timely payments to vendors.
- Reconciled daily financial transactions and maintained accurate records.
- Conduct bank audits and review transient occupancy tax exemptions
- Supported monthly balance sheet reconciliations
- Monitored accounts payable and receivable for discrepancies or issues.
- Addressed and resolved complex and unexpected variances.
Front Desk Supervisor
Holiday Inn
06.2024 - 02.2025
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service standards and hotel policies.
- Handled guest inquiries and resolved issues to enhance overall satisfaction and experience.
- Managed scheduling of front desk personnel to optimize coverage during peak hours.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
House Keeping
Harlo Hotel
11.2023 - 05.2024
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Resolved complaints regarding housekeeping and room service.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Front Desk Agent
Hyatt House
11.2022 - 06.2023
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated reservations and room assignments to optimize occupancy rates and enhance guest satisfaction.
- Maintained accurate billing processes, ensuring timely and precise invoicing for guests.
Education
High School Diploma -
Helensview
Portland, ORSkills
Invoice balancing
Timeline
Accounting Associate
Holiday Inn
02.2025 - Current
Front Desk Supervisor
Holiday Inn
06.2024 - 02.2025
House Keeping
Harlo Hotel
11.2023 - 05.2024
Front Desk Agent
Hyatt House
11.2022 - 06.2023
High School Diploma -
Helensview