Isabella Amenta
St. Petersburg,FL
Summary
Accomplished Barista Trainer at Starbucks and Customer Service Advocate at Target Corporation, I excel in staff coaching and sales promotion, enhancing team performance and customer satisfaction. Leveraging leadership and coffee expertise, I've significantly boosted employee retention and sales, fostering a positive work environment and achieving service excellence. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks, Barista
Bay Pines, Seminole, Florida
10.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Streamlined workflow processes for better customer service and reduced wait times.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Implemented creative marketing strategies to attract new customers and encourage repeat visits from regular clientele.
- Promoted additional items with beverages, increasing store sales.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Conducted regular equipment maintenance checks, ensuring optimal functionality and reducing downtime due to malfunctions.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
Customer Service Advocate
Target Corporation
Saint Petersburg, FL
10.2020 - 12.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Contributed to the creation of an engaging and supportive work culture, fostering a high level of employee morale and commitment to service excellence.
Education
Associate of Arts - Digital Media Communications
Saint Petersburg College
Saint Petersburg, FL05.2023
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- POS System Operation
- Staff Coaching
- Sales expertise
- Complaint Handling
- Sales proficiency
- Barista mentoring
- Recipe creation
- Training Program Development
- Sales Promotion
- Team Player
- Cash Handling
- Friendly and outgoing
- Excellent memory
Timeline
Barista Trainer
Starbucks, Barista
10.2022 - Current
Customer Service Advocate
Target Corporation
10.2020 - 12.2021
Associate of Arts - Digital Media Communications
Saint Petersburg College