Isabella Amenta
St. Petersburg,FL
Summary
Organized hospitality professional with track record in creating and executing comprehensive training programs for baristas and customer service advocates. Known for enhancing team performance and customer service quality through effective training techniques. Focuses on fostering collaborative team environment and ensuring adaptability to changing operational needs. Expertise in coffee preparation, customer relations, and staff development.
Overview
4
4
years of professional experience
Work History
Barista Trainer
STARBUCKS COFFEE COMPANY
11.2022 - Current
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Provided coaching and mentoring to employees.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Facilitated virtual, in-person and blended learning sessions.
- Taught proper procedures and strategies for success to new employees.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Worked effectively in fast-paced environments.
Hostess Trainer
Original Pizza
01.2021 - 04.2023
- Coordinated special events and private parties, ensuring impeccable service from start to finish.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
- Streamlined training process for new hostesses, reducing onboarding time significantly.
- Improved team communication by implementing a weekly meeting to address concerns and share updates.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Customer Service Lead Trainer
Target Corporation
11.2020 - 12.2022
- Achieved high customer satisfaction scores through consistent delivery of prompt, courteous, and knowledgeable assistance.
- Established clear expectations around performance standards along with providing appropriate resources needed for success.
- Coordinated cross-functional initiatives to optimize processes, enhance efficiency, and improve overall customer experiences.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Maintained strict adherence to deadlines, completing all assigned projects in a timely manner.
- Prepared data by compiling and sorting information.
- Ensured error-free documents by conducting thorough proofreading and editing procedures.
Education
Fire Inspector I -
Ricky Rescue/ Tampa Bay Safety
St. Petersburg, FL01-2025
Associate of Arts - Digital Media Communications
St. Petersburg College
Clearwater, FL05-2024
High School Diploma -
Osceola Fundamental High School
Seminole05-2023
Skills
- Leadership experience
- Health codes compliance
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Organization and time management
Timeline
Barista Trainer
STARBUCKS COFFEE COMPANY
11.2022 - Current
Hostess Trainer
Original Pizza
01.2021 - 04.2023
Customer Service Lead Trainer
Target Corporation
11.2020 - 12.2022
Fire Inspector I -
Ricky Rescue/ Tampa Bay Safety
Associate of Arts - Digital Media Communications
St. Petersburg College
High School Diploma -
Osceola Fundamental High School
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