Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Isabella Archer

Mill Creek,WA

Summary

Hardworking professional with experience in retail sales known for high productivity and efficiency in sales and customer satisfaction. Possess specialized skills in conflict resolution, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for coworkers and customers.

Overview

6
6
years of professional experience

Work History

Customer Experience Coordinator

TJX Companies
Seattle, WA
06.2019 - 01.2022
  • Managed check-out operations and upheld high standards of customers service.
  • Resolved customer complaints and issues promptly, ensuring a positive resolution.
  • Trained new customer service staff on best practices and company policies.
  • Assisted customers with returning items and understanding applicable policies.
  • Developed strategies for addressing common issues that arise during the customer experience journey.
  • Scheduled all breaks and/or lunches for employees to ensure smooth transitions, and an ample amount of staff available for customer needs.
  • Excelled in exceeding daily credit card application goals.
  • Mentored junior team members and managed employee relationships.

Childcare Provider

Gillian Booth
Snohomish, WA
03.2022 - Current
  • Assisted in scheduling daily activities, behaviors, and upcoming events.
  • Met and communicated regularly with parents to discuss children's activities and development.
  • Planned age-appropriate educational activities designed to promote learning and development.
  • Developed an understanding of each child's individual strengths and weaknesses.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

Education

Bachelor of Arts -

University of Washington
Seattle, WA
06-2024

Skills

  • Group leadership
  • Care management
  • Opening and closing procedures
  • Training and coaching
  • Problem-solving skills
  • Reliability
  • Teamwork skills
  • Calm and professional under pressure
  • Customer relations
  • Excellent communication
  • Interpersonal relationships
  • Patience and composure

References

References available upon request.

Timeline

Childcare Provider

Gillian Booth
03.2022 - Current

Customer Experience Coordinator

TJX Companies
06.2019 - 01.2022

Bachelor of Arts -

University of Washington

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Isabella Archer