Isabella Archer
Florence,AL
Summary
Dynamic professional with a strong background in customer service honed at Planet Fitness Gym. Proven ability to enhance user experience through effective communication and attention to detail. Skilled in data analysis and collaboration, consistently delivering high-quality results while resolving complex member inquiries.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness Gym
Florence, AL
02.2023 - Current
- Assisted colleagues with tasks as needed during peak times of activity.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Provided guidance to members on how best to use products or services offered by the organization.
- Answered incoming calls regarding membership benefits and services.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Researched complex issues related to accounts or services provided by the organization.
- Maintained accurate records of member interactions and transactions.
Digital Print Operator
Kingdom Vinyls
Muscle Shoals, AL
08.2022 - 08.2022
- Collaborated with other departments within the organization to ensure timely completion of projects.
- Checked stock levels of supplies such as toner cartridges, ink cartridges and paper stocks regularly.
- Set up jobs in the RIP software with appropriate parameters for size, resolution, page count.
- Troubleshot printer malfunctions and resolved any issues that arose during production run.
- Inspected printed materials for quality assurance before packaging for delivery.
- Communicated with customers regarding job status updates and any special instructions or requests.
- Loaded media into feeders and adjusted guides for accurate feeding into the machine.
- Reviewed job orders to determine amount of paper needed, ink color and potential special instructions.
- Set up and used paper-cutting, laminating and folding machines to hasten workplace operations.
Sales Associate
Jack's Dollar Deals
Sheffield, Alabama
05.2022 - 07.2022
- Here, I worked as a retail sales associate for the clothing area of Jack's Dollar Deals, also known as Stella’s Boutique. This was a temporary summer job where I was given the following responsibilities and learned the following tasks:
- Performed cashier duties such as processing transactions using a point-of-sale system, accepting payments, issuing receipts, and counting back change.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing, and styling.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
Education
Bachelor of Information Technology - Human-Computer Interaction And User Experience
University of North Alabama
Florence, AL05-2026
Associate of Science - General Studies
Northwest Shoals Community College
Muscle Shoals, AL05-2022
Skills
- User experience design
- Information architecture
- Prototyping tools
- Customer service
- Data analysis
- Project management
- Collaboration skills
- Attention to detail
- Effective communication
- Adobe Photoshop
- Adobe Illustrator
- Adobe Substance 3D
- Microsoft 365
Certification
- Python
- Java
- Javascript
- HTML5/CSS
- Micro-Computer Applications
Websites
References
- Chase Hunt - Manager and Area Manager for Florence, AL Planet Fitness.
- Lane Smith - Manager for Muscle Shoals Planet Fitness gym
- Kristie Mathews - Manager at Jack's Dollar Deals
Timeline
Member Service Representative
Planet Fitness Gym
02.2023 - Current
Digital Print Operator
Kingdom Vinyls
08.2022 - 08.2022
Sales Associate
Jack's Dollar Deals
05.2022 - 07.2022
Bachelor of Information Technology - Human-Computer Interaction And User Experience
University of North Alabama
Associate of Science - General Studies
Northwest Shoals Community College
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