Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Isabella Ardes

Port Richey,FL

Summary

Dynamic Loan Officer Assistant at Crown Home Mortgage with exceptional customer service and effective communication skills. Proven ability to analyze loan files and ensure compliance, fostering strong relationships with clients. Adept at problem-solving and document collection, consistently delivering results in high-pressure environments. Committed to excellence and team collaboration.

Overview

2
2
years of professional experience

Work History

Loan Officer Assistant

Crown Home Mortgage
Parsippany, New Jersey
04.2025 - Current
  • Communicate with clients to gather the necessary information for loan applications and loan processing.
  • Superior customer service skills.
  • Speak with customers over the phone, and gain their trust to give me a loan application through empathy, understanding, and excellent communication skills.
  • Assist the Branch Manager with document collection for mortgage applications.
  • Conduct credit checks, verify income and employment information, and obtain other required documentation from applicants.
  • Answer questions regarding loan status and process from customers, real estate agents, and title companies.
  • Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.

Customer Service Representative and Cashier

Biagio and Joey's Bakery
Port Richey, Florida
08.2024 - 04.2025
  • Extreme multitasking required.
  • I maintained cleanliness throughout the bakery. Mopping the floors, cleaning baking pans, display counters, and all surfaces.
  • I stocked the cases with the food items, assisted the bakers in the back, and rotated goods as needed.
  • I had full knowledge of all items that were for sale, and I had strong communication with all customers who came in. I provided full explanations of all products, and I would help increase sales.
  • I packaged products for customers, ran the cash register, and took phone orders.
  • This job required extreme communication skills, the ability to handle disgruntled customers, strong attention to detail, working under deadlines and stressful situations, problem-solving, thinking outside of the box, and working well with co-workers.

Permanent Volunteer

St. Vincent DePaul Thrift Store
New Port Richey, Florida
08.2023 - 08.2024
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Collaborated with other volunteers to create a positive work environment.
  • Provided assistance to staff in the daily operations of the organization.
  • Price marking, intake of donations, sorting and hanging of clothing, and putting new donations onto the floor or the store for purchase.
  • Merchandising the donations throughout the store.
  • Bagged purchases.
  • Helped customers with inquiries, fashion advice, and taking purchases to their cars.
  • I developed lasting bonds with several repeat customers, as well as other staff members.
  • I would happily volunteer extra hours if needed.
  • This position requires a cheerful attitude, excellent customer service skills, great organizational skills, and care and empathy for the customers.

Education

High School Diploma -

Florida Unschoolers
New Port Richey, FL
05-2025

Skills

  • Customer service
  • Loan processing
  • Document collection
  • Effective communication
  • Relationship building
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Loan origination
  • Credit analysis
  • Critical thinking
  • Stress management
  • Organizational skills
  • Professional demeanor

Affiliations

  • Love of music, writing, reading, history, and enjoying time with family and friends.

Timeline

Loan Officer Assistant

Crown Home Mortgage
04.2025 - Current

Customer Service Representative and Cashier

Biagio and Joey's Bakery
08.2024 - 04.2025

Permanent Volunteer

St. Vincent DePaul Thrift Store
08.2023 - 08.2024

High School Diploma -

Florida Unschoolers

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