Isabella Ashbeck
Port Edwards,WI
Summary
Knowledgeable and enthusiastic about improving team productivity and morale. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Holiday Inn Hotel & Convention Center
2023.07 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
Front Desk Agent
Sand Valley Golf Resort
2022.05 - 2022.10
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
Cashier
Walmart
2017.04 - 2018.09
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Business Administration
Rogue Valley Community College
Rogue Valley, OR06.2021
High School Diploma -
River Cities High School
Wisconsin Rapids, WI06.2018
Skills
- Operations Oversight
- Staff Training & Development
- Problem-Solving Skills
- Administrative Support
- Property Management Systems
- Effective Planning
- Customer Service
- Office Management
- Organizational Skills
Certification
Digital Marketing
Project Management
Timeline
Front Desk Supervisor
Holiday Inn Hotel & Convention Center
2023.07 - Current
Front Desk Agent
Sand Valley Golf Resort
2022.05 - 2022.10
Cashier
Walmart
2017.04 - 2018.09
Associate of Arts - Business Administration
Rogue Valley Community College
High School Diploma -
River Cities High School
Digital Marketing
Project Management
Similar Profiles
Camryn CartwrightCamryn Cartwright
Bartender at Holiday Inn Convention CenterBartender at Holiday Inn Convention Center
RENEE VINSONRENEE VINSON
Hospitality at Holiday Inn Convention CenterHospitality at Holiday Inn Convention Center
Sunoop Kanjirakkattu JoseSunoop Kanjirakkattu Jose
Intern as Housekeeping Team member at Holiday Inn Belfast City Center HotelIntern as Housekeeping Team member at Holiday Inn Belfast City Center Hotel