Isabella Ashbeck
Port Edwards,WI
Summary
Knowledgeable and enthusiastic about improving team productivity and morale. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Holiday Inn Hotel & Convention Center
07.2023 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
Front Desk Agent
Sand Valley Golf Resort
05.2022 - 10.2022
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
Cashier
Walmart
04.2017 - 09.2018
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Business Administration
Rogue Valley Community College
Rogue Valley, OR06.2021
High School Diploma -
River Cities High School
Wisconsin Rapids, WI06.2018
Skills
- Operations Oversight
- Staff Training & Development
- Problem-Solving Skills
- Administrative Support
- Property Management Systems
- Effective Planning
- Customer Service
- Office Management
- Organizational Skills
Certification
Digital Marketing
Project Management
Timeline
Front Desk Supervisor
Holiday Inn Hotel & Convention Center
07.2023 - Current
Front Desk Agent
Sand Valley Golf Resort
05.2022 - 10.2022
Cashier
Walmart
04.2017 - 09.2018
Associate of Arts - Business Administration
Rogue Valley Community College
High School Diploma -
River Cities High School
Digital Marketing
Project Management
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