Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Avelar

San Antonio,Texas

Summary

Insurance Adjuster skilled in investigating and analyzing property claims to determine coverage and correct amount of compensation for each claim. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness.

Overview

7
7
years of professional experience

Work History

Associate Property Adjuster

USAA Insurance
02.2023 - Current
  • Used Xactimate to compile estimates for personal property and structure damage with low complexity damage.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Carefully reviewed claim information like prior loss history and creating special investigation referrals when needed to verify accuracy and avert fraudulent claims.
  • Empathized with members during the first notice of loss to provide the best service possible.
  • Developed effective techniques to mitigate losses.
  • Maintained accurate claims documentation for each and every claim.
  • Assisted workload surges by working late during catastrophic events.
  • Participated in the surge teams to help reduce pending claims to support a better member experience.

Pro Services Cashier

Lowes Home Improvment
09.2021 - 02.2022
  • Assisted customers in choosing the right product by explaining and demonstrating features of selected items such as building materials, tools, and accessories.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed phone orders and refunds for Pro customers

Pro Associate/Cashier

Home Depot
03.2021 - 09.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Created quotes for customers to estimate project costs.
  • Placed orders over the phone and in-store for pros to ensure a speedy checkout.
  • Handled contractor accounts, making sure they had all the building materials needed to finish their jobs.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

Managers Assistant/Customer Service Representative

Pauma Valley Insurance
06.2017 - 09.2018
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
  • Monitored cash drawers to verify adequate cash supply
  • Implemented organization systems for financial reports, schedules, and insurance pamphlets
  • Helped increase company profitability through customer relationship development and community involvement
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed insurance policy and claims knowledge to better understand customer needs.

Education

Texas GL Property & Casualty License -

America's Professor
Online
09.2022

High School Diploma -

Valley Center High School
Valley Center, CA
06.2021

Skills

  • Damage Assessment
  • Estimating Repair Costs using Xactimate
  • Fraud Detection
  • AIC (in progress)
  • Adjuster License
  • Producer License
  • Policy Interpretation
  • Conflict Resolution
  • Desktop Management
  • Insurance Regulations
  • Policy Investigations

Timeline

Associate Property Adjuster

USAA Insurance
02.2023 - Current

Pro Services Cashier

Lowes Home Improvment
09.2021 - 02.2022

Pro Associate/Cashier

Home Depot
03.2021 - 09.2021

Managers Assistant/Customer Service Representative

Pauma Valley Insurance
06.2017 - 09.2018

Texas GL Property & Casualty License -

America's Professor

High School Diploma -

Valley Center High School

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Isabella Avelar