Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Isabella Baird

Summary

Mission-driven Barista Shift Manager with excellent communication, teaching skills, and an infectious love of coffee. Maintains calm, mature, and professional demeanor and proactive approach to problem-solving and staff management. Over four years of experience in specialty drink establishment with focused perspective on executing a high-functioning coffee/tea bar.

Overview

5
5
years of professional experience

Work History

Barista Shift Manager/Key Holder

Pekoe Sip House
01.2021 - Current
  • Created superlative coffeehouse experience through customer service, beverage preparation/presentation, in-store marketing, and thorough cleanliness and sanitation of space.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Operated cash register to record transactions accurately and efficiently and counted money in cash drawers at end of shifts to maintain accuracy.

Bartender

Stonebrook Manor
05.2020 - 08.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upheld strict regulations for safe alcohol service and food safety.

Barista/Barista Trainer

Starbucks
07.2019 - 05.2021
  • Trained new team members proper procedures and strategies with positive reinforcement and respectful, encouraging coaching.
  • Efficiently record customer orders and specific requests at the counter and drive-thru with proper and accurate cash handling.
  • Memorized, made, and served brand-specific café beverages with focus on speed, quality and consistency.
  • Create and maintain meaningful customer connections in a fast-paced environment.
  • Clean coffee machines, eating areas, restrooms, and preparation areas to company standards.

Event Staff/Event Captain

Stonebrook Manor
06.2018 - 05.2021
  • Set up and tear down event and/or ceremony to exact client specifications.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Leveraged knowledge of table clearing techniques such as napkin folding and formal dinnerware placement to reset table during and after dining service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.


Education

Bachelor of Science - Neuroscience

University of Colorado At Boulder
Boulder, CO
05.2025

High School Diploma -

Stargate High School
Thornton, CO
05.2020

Skills

  • Cash Register Operations
  • Safe Beverage and Food Preparation/Handling
  • Store Opening and Closing
  • Barista Training
  • Inventory Control
  • Attention to Detail
  • Latte Art
  • Coffee/Tea Expertise
  • Delegating Assignments and Tasks
  • Complaint Handling
  • Communications Strategies

Accomplishments

    Two-Time Starbucks Partner of the Quarter recipient recognizing the significant contributions made by a barista based on a majority vote of coworkers and managers at each store location.

Timeline

Barista Shift Manager/Key Holder

Pekoe Sip House
01.2021 - Current

Bartender

Stonebrook Manor
05.2020 - 08.2022

Barista/Barista Trainer

Starbucks
07.2019 - 05.2021

Event Staff/Event Captain

Stonebrook Manor
06.2018 - 05.2021

Bachelor of Science - Neuroscience

University of Colorado At Boulder

High School Diploma -

Stargate High School

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Isabella Baird