Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isabella Ballin

Amarillo

Summary

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Manager

Visitng Angels
06.2025 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Maintain compliance with all TXDADS regulations for PAS
  • Manage daily operations of the agency
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Scheduling Coordinator

Visiting Angels
11.2022 - 06.2024
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Client Relations Specialist

Visiting Angels
09.2020 - 11.2022
  • Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
  • Logged call information and solutions provided into internal database.
  • Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
  • Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
  • Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
  • Built strong relationships with clients through effective communication and consistent followup.

Hiring Coordinator

Visitng Angels
02.2020 - 09.2020
  • Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
  • Created detailed job descriptions that accurately reflected position requirements and expectations, attracting well-suited applicants.
  • Developed strong relationships with external partners such as staffing agencies, colleges, and professional associations to increase candidate reach.
  • Organized and attended career fairs, networking events, and campus recruiting initiatives to source top talent.

Caregiver

Visitng Angels
08.2017 - 02.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Tascosa High School
Amarillo
05-2017

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Staff training
  • Policies and procedures implementation
  • Strategic planning
  • Schedule management

Certification

  • HCSSA Pre-Survey CBT Module 1 - June 2025
  • HCSSA Pre-Survey CBT Module 2 - June 2025
  • HCSSA Pre-Survey CBT Module 3 - June 2025
  • 8 Hour Initial Administrator Training - June 2025
  • 16 Hour Initial Administrator Training - June 2025

Timeline

Operations Manager

Visitng Angels
06.2025 - Current

Scheduling Coordinator

Visiting Angels
11.2022 - 06.2024

Client Relations Specialist

Visiting Angels
09.2020 - 11.2022

Hiring Coordinator

Visitng Angels
02.2020 - 09.2020

Caregiver

Visitng Angels
08.2017 - 02.2020

Tascosa High School

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