Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Isabella Barrera

Isabella Barrera

IT System Admin
San Pablo,CA

Summary

Resourceful System Administrator with a focus on providing exceptional end-user support and troubleshooting within dynamic environments. Proficient in diagnosing and resolving basic to moderately complex technical issues across various devices including PCs, desktops, laptops, tablets, and printers. Proactive communicator adept at keeping end-users and service desk personnel informed about repair timelines and status updates.

Overview

2
2
years of professional experience
2
2
Languages

Work History

IT Systems Administrator

RYSE Center
02.2024 - Current
  • Develop comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
  • Provide exceptional technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
  • Plan and implement upgrades to system hardware and software.
  • Devised scripts and automation tools to improve system efficiency.

Team Lead

Wingstop
03.2023 - 09.2023
  • Demonstrated exceptional multitasking abilities, efficiently processing an average of 150 transactions daily
  • Proactively addressed customer inquiries and received positive feedback from customers for providing attentive service and resolving issues promptly
  • Contributed to a positive work environment by effectively communicating with team members and assisting during peak hours to fulfill orders promptly and maintain product quality.

Production Associate

Tesla
02.2022 - 08.2022
  • Collaborated with team members in various assembly tasks, including component installation, quality checks, and line maintenance, leading to increased efficiency and productivity within the production line
  • Maintained a high level of attention to detail during assembly processes to uphold product quality, ensuring accurate assembly and minimizing errors
  • Followed standard operating procedures and safety protocols to ensure a safe working environment, contributing to the timely delivery of vehicles to customers and consistently meeting production targets.

Education

Certificate - IT Support

Google
06.2024

DevOps Engineer Training -

TEKPerfect, Oakland, CA
01.2024
Designed and maintained CI and CD pipelines using Jenkins for continuous integration and delivery of IaC servers using Terraform and Bash. Managed source code repositories using GitHub by creating branches, and merging pull requests. Proficient in troubleshooting complex end-user network issues related to routing, DNS, and client misconfiguration

IT Pre-Apprentice -

Goodwill SF, San Francisco, CA
12.2023
Capable of identifying and resolving hardware-related problems to ensure smooth operations in an IT environment. Acquired fundamental skills in HTML, CSS, and JavaScript through hands-on lessons and online tools. Demonstrated ability to engage with IoT devices and sensors, laying the groundwork for further exploration and specialization in the field. Developed competency in essential soft skills through a comprehensive curriculum designed to meet industry demands.

Skills

  • Highly proficient in IT Operations, Network Fundamentals, Microsoft Word, PowerPoint and web-based applications
  • Working knowledge of Amazon Web Services, Docker, Virtualization Technologies, Bash, Python, Powershell, Cloud Computing Management
  • User Support
  • Hardware Installation
  • IT Documentation
  • VoIP Systems
  • Software Installation

Affiliations

  • San Pablo EDC
  • TEKPerfect

Timeline

IT Systems Administrator - RYSE Center
02.2024 - Current
Team Lead - Wingstop
03.2023 - 09.2023
Production Associate - Tesla
02.2022 - 08.2022
Google - Certificate, IT Support
TEKPerfect - DevOps Engineer Training,
Goodwill SF - IT Pre-Apprentice,

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Isabella BarreraIT System Admin