Isabella Bellizzi
Norfolk,VA
Summary
Customer service orientated professional, who puts the customer satisfaction at the highest priority. Team player who adapts quickly in a new environment, as well as a fast learner. Offers skills with POS systems, active listening, multitasking abilities, good with fast paced environment, high energy, and customer satisfaction. Dependable employee committed to holding highest ethical standards and maintaining customer and employer trust.
Overview
6
6
years of professional experience
Work History
Server
Orapax Restaurant
Norfolk, VA
04.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Legal Seafoods
Virginia Beach, VA
03.2023 - 12.2024
- Trained for two months before the grand opening, developing new skills and extensive knowledge of the background of the wine list, menu, types of fish, allergies, and steps of service
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Certified Allergy Runner, being able to take out allergy dishes
Retail Merchandiser/Cashier
Total Wine & More
Norfolk, VA
11.2022 - 03.2023
- Increased store sales by cross-selling complementary items.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
- Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
- Displayed products to drive sales, using knowledge of consumer and market trends.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Leveraged knowledge of customers and market trends to successfully market and display products.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Barista/Cashier
Town Center Cold Pressed
Norfolk, VA
08.2022 - 12.2022
- Provided customers with product details, coffee blends and preparation descriptions.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Created complex, hand-crafted beverages based upon customer preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Gave samples of popular coffee and tea blends to create sales opportunities.
Server/Banquet Server
Mermaid Winery
Norfolk, VA
08.2020 - 08.2022
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Interacted and engaged with patrons to promote friendly environment.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Worked with management to coordinate special functions and events.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Trained and acclimated new servers to restaurant's culture and operations.
- Provided exceptional service to high volume of daily customers.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Hostess
Mermaid Winery
Norfolk, VA
08.2020 - 08.2022
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Barista/Food Preparation Worker
South Block Company
Alexandria, Virginia
04.2019 - 09.2019
- Greeted customers and took orders for coffee drinks, food items; specifically smoothies and smoothie bowls, and other beverages.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
Education
Bachelor of Science - Sociology
Old Dominion University
Norfolk, VASkills
- Flexible Schedule
- Team Leadership
- Complaint Resolution
- Wine Pairings
- Safe Food Handling
- Cleaning and Sanitizing
- Menu Memorization
- Customer Service
- High-Volume Dining
- Problem-Solving
- POS Systems
- Menu Recommendations
- Liquor, Wine and Food Service
- Able to Lift 50 Pounds
- Work Organization and Prioritization
- Attention to Detail
- Positive Attitude
- Computer Skills
- Food Preparation
- High Volume Service Industry Experience
- Alcohol Service
- Strong Communication Skills
Timeline
Server
Orapax Restaurant
04.2024 - Current
Server
Legal Seafoods
03.2023 - 12.2024
Retail Merchandiser/Cashier
Total Wine & More
11.2022 - 03.2023
Barista/Cashier
Town Center Cold Pressed
08.2022 - 12.2022
Server/Banquet Server
Mermaid Winery
08.2020 - 08.2022
Hostess
Mermaid Winery
08.2020 - 08.2022
Barista/Food Preparation Worker
South Block Company
04.2019 - 09.2019
Bachelor of Science - Sociology
Old Dominion University
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