Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Benavidez

Summary

Dynamic leader with proven expertise in operations management and customer service, honed at Starbucks Coffee Company. Excelled in staff supervision, enhancing customer satisfaction, and streamlining service delivery. Skilled in cash handling and team collaboration, achieving significant improvements in workplace efficiency and guest experience. Demonstrates exceptional problem-solving abilities and a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Shift Lead

STARBUCKS COFFEE COMPANY
10.2022 - Current
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and loyalty.
  • Helped store management meet standards of service and quality in daily operations.

Barista

STARBUCKS COFFEE COMPANY
08.2022 - 10.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

FOH Team Member

Carls Jr.
10.2020 - 08.2021
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.

Education

Bachelor of Science - Communications, BS

Arizona State University
Tempe, AZ
07.2027

Skills

    Team Collaboration and Leadership

    Customer service focus

    Operations Management

    Employee Training

    Guest service

    Sales proficiency

    Problem-Solving

    Team Collaboration and Leadership

    Sales and Upselling

    Staff Supervision

    Role Modeling

    Cash Handling

Timeline

Shift Lead

STARBUCKS COFFEE COMPANY
10.2022 - Current

Barista

STARBUCKS COFFEE COMPANY
08.2022 - 10.2023

FOH Team Member

Carls Jr.
10.2020 - 08.2021

Bachelor of Science - Communications, BS

Arizona State University

Similar Profiles

CREATE PROFILE
Isabella Benavidez