Isabella Bencomo
Tucson,AZ
Summary
Experienced professional with a personable and friendly demeanor, dedicated to providing exceptional service and support. Skilled in conflict mediation, time management, and sales, with a strong focus on customer satisfaction. A team player who excels at working with diverse customer bases. Seeking a new opportunity where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Eyebrow Threader/Cosmetic Beauty Advisor
Jjs threading
09.2022 - Current
- Delivered knowledgeable service to each customer during calls.
- Collaborated with clients to identify suitable eyebrow styles.
- Maintained cleanliness and sanitation of workstations between client appointments.
- Administered various methods including waxing, tweezing and threading to enhance eyebrow aesthetics.
- Clarified eyebrow threading techniques to customers in a professional manner.
- Welcomed customers with warmth and ensured they were informed about service options.
- Evaluated customer preferences precisely and provided suitable guidance on beauty services.
- Guaranteed all tools were thoroughly disinfected prior to each use.
- Managed appointment schedules effectively, resulting in minimal wait times for customers.
- Boosted client experiences by establishing a tranquil, welcoming environment.
Sales Representative (Remote)
Verizon
02.2021 - 07.2022
- Coordinated sales efforts to enhance customer satisfaction.
- Ensured consistent professional communication with customers across various channels.
- Addressed customer issues promptly to ensure satisfaction.
- Analyzed situations to boost revenue through strategic upselling.
- Contributed to daily discussions about objectives with team members.
- Cultivated strong professional bonds with cross-departmental teams.
- Handled billing questions with accuracy and efficiency.
- Exceeded expectations with knowledgeable assistance.
Customer Service/Cashier/Seasonal
BestBuy
10.2019 - 01.2020
- Respond to inbound sales inquiries related to products and promotions.
- Enhanced customer satisfaction and sales volume with targeted product suggestions.
- Resolved client issues promptly with professionalism.
- Executed efficient and protected processing of credit card transactions.
- Handled financial transactions by counting cash and providing change accurately.
- Ensured superior interaction by welcoming every customer.
- Contributed to meetings focused on reviewing and enhancing team objectives.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided product advice and recommendations.
- Built strong relationships by engaging personally with customers.
Inbound/Outbound Call Rep
American Red Cross
10.2016 - 12.2018
- Maintained high levels of customer satisfaction through excellent service.
- Facilitated patient appointment modifications efficiently through scheduling adjustments.
- Addressed customer issues efficiently.
- Analyzed patient medical records before scheduling appointments.
- Conducted phone correspondence to ensure appointment confirmations.
- Delivered precise directions to patients about their scheduled appointments.
- Organized and finalized appointments with efficiency.
- Engaged in daily team huddles to align on shared goals.
- Ensured effective call handling through rapid script utilization.
- Handled caller interactions by ensuring accuracy of information and alleviating tension.
Education
High School Diploma -
Smart Schools
Phoenix, ArizonaSkills
- Active listening
- Critical thinking
- Call center experience
- Customer satisfaction measurement
- Professional telephone demeanor
- Customer relationship management (CRM)
- Product sales
- Problem-solving skills
- Call handling
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
Timeline
Eyebrow Threader/Cosmetic Beauty Advisor
Jjs threading
09.2022 - Current
Sales Representative (Remote)
Verizon
02.2021 - 07.2022
Customer Service/Cashier/Seasonal
BestBuy
10.2019 - 01.2020
Inbound/Outbound Call Rep
American Red Cross
10.2016 - 12.2018
High School Diploma -
Smart Schools
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