Isabella Biama
Orlando,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Frontline Primary Care
01.2024 - Current
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Front of House, Certified Trainer/ Shift Leader
Chick-fil-A
01.2019 - 01.2023
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Bachelor of Science in Health Service Administration -
University of Central Florida
Orlando, Florida05.2025
Associates Degree in General Studies -
Valencia College
Orlando, Florida07.2023
Skills
- Meticulous attention to detail
- Prioritization
- Client Relations
- Workflow Coordination
- HIPAA Compliance Knowledge
- Medical Records Management
Volunteer Experience
Nemours Children Hospital, Orlando, Florida, Administrative volunteer, Volunteer Services, May 2024 - present,
- Assisted in onboarding 500+ Volunteers
- Enhanced office efficiency by organizing and maintaining files, records, and correspondence.
- Proficiency in Microsoft Software and Volgistics
Nemours Children Hospital, Orlando, Florida, Materials Management Volunteer, Materials Management, November 2023 - May 2024
- Recorded medical equipment inventory
- Ensured all medical equipment was in good condition
- Organized medical equipment
Affiliations
- Health Services Administration Student Association - Social Chair
- American College of Healthcare Executives - Student Member
Timeline
Administrative Assistant
Frontline Primary Care
01.2024 - Current
Front of House, Certified Trainer/ Shift Leader
Chick-fil-A
01.2019 - 01.2023
Bachelor of Science in Health Service Administration -
University of Central Florida
Associates Degree in General Studies -
Valencia College
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