Isabella Bibler
Lorian,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer-savvy candidate accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
7
7
years of professional experience
Work History
Baker
Publix Bakery
01.2021 - 06.2023
- Managed daily operations of bakery during manager''s absence, overseeing staff scheduling, order fulfillment, and overall performance.
- Operated and maintained bakery equipment, including ovens and mixers.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Supported business growth by participating in local community events as representative of bakery.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Routinely did maintenance on all machinery, including spontaneous breakdowns.
- Mixed all bread during holidays for both sales floor, deli, and any orders.
- Was able to finish oven production within shift hours when major weekly sales were happening, resulting with baking list calling for hundreds of packages of product.
- Managed customer service operations, including taking orders and resolving complaints.
Bakery Clerk
Publix Bakery
01.2021 - 06.2023
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Inspected goods to establish accurate pricing and labeling.
- Recommended complementary purchases to customers, increasing revenue.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and strong work ethic.
- Continuously expanded product knowledge by staying up-to-date with industry trends and participating in ongoing staff training sessions.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained visually appealing and well-stocked bakery display, leading to increased sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored customers for signs of security concerns and escalated issues to management.
- Measured and mixed ingredients accurately to assist in baking process.
- Ensured compliance with food safety regulations by maintaining clean and organized workspace at all times.
- Implemented creative merchandising techniques that enticed customers to purchase additional items from bakery department.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed routine maintenance on baking equipment to maintain optimal functionality and prevent downtime during peak hours.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Increased overall efficiency of bakery operation through meticulous attention to detail when measuring ingredients or performing other preparatory tasks.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Contributed to successful seasonal promotions by designing eye-catching displays showcasing holiday-themed baked goods.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Listened to customer needs and desires to identify and recommend optimal products.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and fast-paced environment.
- Self-motivated, with strong sense of personal responsibility.
Customer Service Representative
Publix
02.2016 - 01.2018
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
GED -
Ohio High School Equivalency Diploma (Online)
Columbus, OH12.2023
Skills
- Critical Thinking
- Inventory Maintenance
- Multitasking Abilities
- Organization and Time Management
Timeline
Baker
Publix Bakery
01.2021 - 06.2023
Bakery Clerk
Publix Bakery
01.2021 - 06.2023
Customer Service Representative
Publix
02.2016 - 01.2018
GED -
Ohio High School Equivalency Diploma (Online)
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