Isabella Bobo
Customer Service Agent
Houston,TX
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
The Vets
8 2022 - Current
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Reduced call wait times by implementing effective time management techniques within my team.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Sought ways to improve processes and services provided.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
Lead Customer Service Representative
Rockin' Pets, Rollin' Vets
01.2021 - 07.2022
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Coordinated the implementation of company-wide policies affecting the Customer Service department.
Customer Service Representative
West Alabama Animal Clinic
06.2020 - 01.2021
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technician & Customer Service Representative
VCA Animal Emergency Hospital SE
01.2019 - 06.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with DVM's to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided support for patients' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
Education
High School Diploma -
E.L. Furr Highschool
Houston, TX 06.2024 -
Skills
Escalation management
Proficient in Microsoft Suites
Patient Flow Management
Data Entry
Time Management
Multitasking
Problem-solving abilities
Teamwork and Collaboration
Mentoring and Coaching
Organizational Skills
Articulate Communication
Escalation management
Timeline
High School Diploma -
E.L. Furr Highschool
06.2024 -
Lead Customer Service Representative
Rockin' Pets, Rollin' Vets
01.2021 - 07.2022
Customer Service Representative
West Alabama Animal Clinic
06.2020 - 01.2021
Technician & Customer Service Representative
VCA Animal Emergency Hospital SE
01.2019 - 06.2020
Senior Customer Service Representative
The Vets
8 2022 - Current
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