Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Isabella Borg

Edwards,CO

Summary

Adept at elevating guest experiences, I leveraged strong multitasking and exceptional customer service skills at Vail Resorts Inc, ensuring seamless service and high satisfaction. My expertise in POS systems and team collaboration contributed to a productive environment, with a focus on achieving and surpassing service quality standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Vail Resorts Inc
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Outside Service Staff Member

Town of Gypsum
05.2022 - 10.2023
  • Conducted routine maintenance of golf carts, contributing to a reliable fleet for guest use.
  • Adapted to fluctuating demands throughout the day, remaining flexible in order to provide exceptional service during peak times.
  • Assisted in coordinating golf tournaments, ensuring seamless event execution and participant satisfaction.
  • Trained new staff on best practices for customer service, resulting in improved team performance.
  • Managed the driving range area, maintaining cleanliness and an adequate supply of practice balls for guests.
  • Supported pro shop operations by assisting customers with merchandise inquiries and purchases.
  • Facilitated smooth transitions between tee times by efficiently staging and preparing carts for each group of golfers.
  • Delivered accurate information about club amenities, facilities, events, and promotions to both members and public players alike.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Assisted in recruitment and hiring of new recreation staff.

Education

No Degree - Criminology

California State University, San Marcos
San Marcos, CA
05-2028

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Team collaboration
  • Sales expertise
  • Food safety practices
  • Timeliness

Certification

  • CPR/AED Certification

Languages

Spanish
Professional Working

Timeline

Server

Vail Resorts Inc
05.2024 - Current

Outside Service Staff Member

Town of Gypsum
05.2022 - 10.2023

No Degree - Criminology

California State University, San Marcos

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Isabella Borg