Isabella Botelho
Palo Cedro,CA
Summary
Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts and locating items for customers. Proficient in stock management and sales support.
Overview
2
2
years of professional experience
Work History
Courtesy Clerk
Holiday Market
03.2022 - 05.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Cleaned around store and public uses
- Maintained clean and tidy checkout area to optimize service delivery.
- Collected more than 25 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Hostess
Norms Restaurants
02.2020 - 04.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for [25] restaurant with social relevancy and intentional
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
Education
High School Diploma -
Shasta Collegiate Academy
Redding, CA06.2023
Skills
- Organization
- Coordination
- Team work
- Sympathetic
- Communicative
- Supporting
- Leadership
Timeline
Courtesy Clerk
Holiday Market
03.2022 - 05.2022
Hostess
Norms Restaurants
02.2020 - 04.2020
High School Diploma -
Shasta Collegiate Academy
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