Isabella Bowland
Nampa,ID
Summary
I am a warm- friendly driven professional focused on delivering exceptional support for customer needs. I Successfully managed concerns and resolved conflicts to maximize customer satisfaction. I Offer strong background in customer relations and communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Express And Suites
01.2024 - 03.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased customer loyalty with exceptional communication skills and personalized service.
Banquet Server
Block 22 - The Grove
10.2023 - 12.2023
- Bussing, Serving, Event set up, Event catering, Project management, Served alcohol
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Carried out professional service, retaining polite and friendly approach at all times.
- Adhered to all health and safety regulations while serving food and beverages.
Hotel Front Desk Agent
Best Western Peppertree
10.2022 - 08.2023
- Managed front desk operations for a large hotel, deceasing wait times and increasing customer satisfaction daily
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
Cashier Trainer/Guest Greeter
Buffalo Wild Wings
10.2021 - 08.2022
- Managed transactions on a POS system and took orders
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
Education
High School Degree -
Nampa Senior High School
Nampa, ID01.2023
Skills
- Attention to detail
- Cashiering
- Project Management
- Communication
- Customer Service
- Organizations Skills
- Reliability
- Problem-solving skills
Certification
Food Handlers Card, Idaho Dept. of Health and Welfare
Timeline
Front Desk Agent
Holiday Inn Express And Suites
01.2024 - 03.2024
Banquet Server
Block 22 - The Grove
10.2023 - 12.2023
Hotel Front Desk Agent
Best Western Peppertree
10.2022 - 08.2023
Cashier Trainer/Guest Greeter
Buffalo Wild Wings
10.2021 - 08.2022
High School Degree -
Nampa Senior High School
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