Isabella Bratchie
Mastic Beach,NY
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Sunsets at Senix
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Restaurant Hostess / To Go Orders
Carrabba's Italian Grill
01.2022 - 02.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Restaurant Hostess
Indigo
06.2020 - 12.2021
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Opened and closed seating sections according to volume of guests.
- Advised customers about special offerings and menu items to help drive sales.
- Took initial drink orders and relayed information to wait or bar staff.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided patrons with estimated waiting times during peak service hours.
Education
Associate of Applied Business - Business Communication
SUNY College At Plattsburgh
Plattsburgh, NY05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Communication
- Customer service
- Social Media
- Business planning
- Point of sale operation
- Relationship management
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Server
Sunsets at Senix
05.2024 - Current
Restaurant Hostess / To Go Orders
Carrabba's Italian Grill
01.2022 - 02.2024
Restaurant Hostess
Indigo
06.2020 - 12.2021
Associate of Applied Business - Business Communication
SUNY College At Plattsburgh
Similar Profiles
Shana HaydenShana Hayden
Fit Model at Sunsets SeparatesFit Model at Sunsets Separates
Landon GodwinLandon Godwin
Regional Purchaser at Sunsets West IncRegional Purchaser at Sunsets West Inc
ABDEL HASSANABDEL HASSAN
Creative Marketing Executive at Sunglasses Company (Pink Sunsets Views LLC)Creative Marketing Executive at Sunglasses Company (Pink Sunsets Views LLC)