Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Brown

Omaha,NE

Summary

Hardworking with proven relationship-building and time management skills in fast-paced environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Assistant Project Manager

AGR Roofing And Construction
2022.05 - Current
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Partnered with project team members to identify and quickly address problems.
  • Updated customers and senior leaders on progress and roadblocks.
  • Devised and implemented attainable schedules, timelines and milestones for on-track projects.
  • Maintained open communication by presenting regular updates on project status to customers.

Family Nanny

Nanny lane
2021.11 - 2022.04
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Regulated children's schedules to balance rest, learning and play.
  • Developed lasting, professional relationships with the family by encouraging open communication and delivering positive feedback.
  • Monitored playtime to prevent overuse of technology, television, or other influences.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Facilitated safe, caring and warm environment for children to stimulate development.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Researched food allergies to understand and provide care and oversight.
  • Maintained organized and clean children's areas.

Server

Red Robin
2021.08 - 2021.11
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Developed strong and lasting resident relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Barista

Stir Coffee Bar
2021.05 - 2021.07
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, teas and smoothies.
  • Prepared fresh food items, all from local shops in Omaha.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product and allow our guests to feel welcome and at home.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Always showed up to work with a smile and greeted my guests the same every day.
  • Built strong relationships with my regulars.
  • Created complex, hand-crafted beverages based upon customer preferences.

Shift Lead Manager

Scooters Coffee Shop
2019.03 - 2021.04
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Delegated work to staff, setting priorities and goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Built a team to not only be productive with, but to have as a support system. We did what we needed to accomplish along with having a blast!

Salesperson

Buckle
2018.02 - 2018.11
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after consulting with them to assess quality service and customer satisfaction.

Education

High School Diploma -

Metropolitan Community College
Omaha, NE
2023

Skills

  • Server
  • Menu memorization
  • Table Bussing
  • Liquor, wine and food service
  • Barista
  • Up-selling
  • Coffee expertise
  • Credit card transactions
  • Safe food handling practices
  • Cash register operation
  • Team player
  • Reliable and trustworthy
  • Shift Lead Manager
  • Training and mentoring
  • Team development
  • Brand management
  • Work ethic
  • People skills
  • Salesperson
  • Sales presentations
  • Negotiation
  • Product description
  • Prospecting skills
  • Customer care
  • Business development
  • Nanny
  • Activities Planning
  • Behavior modification
  • Household support
  • Cleaning procedures
  • Safety understanding
  • Superior communication skills
  • Light housekeeping
  • Client Relationships
  • Meeting Coordination
  • Project Development
  • Colleague Collaborations
  • Client Requirements

Timeline

Assistant Project Manager

AGR Roofing And Construction
2022.05 - Current

Family Nanny

Nanny lane
2021.11 - 2022.04

Server

Red Robin
2021.08 - 2021.11

Barista

Stir Coffee Bar
2021.05 - 2021.07

Shift Lead Manager

Scooters Coffee Shop
2019.03 - 2021.04

Salesperson

Buckle
2018.02 - 2018.11

High School Diploma -

Metropolitan Community College

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Isabella Brown