Isabella Brown
Omaha,NE
Summary
Hardworking with proven relationship-building and time management skills in fast-paced environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Assistant Project Manager
AGR Roofing And Construction
05.2022 - Current
- Generated weekly and monthly status reports for helpful progress tracking.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Partnered with project team members to identify and quickly address problems.
- Updated customers and senior leaders on progress and roadblocks.
- Devised and implemented attainable schedules, timelines and milestones for on-track projects.
- Maintained open communication by presenting regular updates on project status to customers.
Family Nanny
Nanny lane
11.2021 - 04.2022
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Regulated children's schedules to balance rest, learning and play.
- Developed lasting, professional relationships with the family by encouraging open communication and delivering positive feedback.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Researched food allergies to understand and provide care and oversight.
- Maintained organized and clean children's areas.
Server
Red Robin
08.2021 - 11.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Developed strong and lasting resident relationships.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Barista
Stir Coffee Bar
05.2021 - 07.2021
- Prepared and served hot and cold beverages such as coffee, espresso drinks, teas and smoothies.
- Prepared fresh food items, all from local shops in Omaha.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product and allow our guests to feel welcome and at home.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Always showed up to work with a smile and greeted my guests the same every day.
- Built strong relationships with my regulars.
- Created complex, hand-crafted beverages based upon customer preferences.
Shift Lead Manager
Scooters Coffee Shop
03.2019 - 04.2021
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Documented receipts, employee hours and inventory movements.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Delegated work to staff, setting priorities and goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Built a team to not only be productive with, but to have as a support system. We did what we needed to accomplish along with having a blast!
Salesperson
Buckle
02.2018 - 11.2018
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after consulting with them to assess quality service and customer satisfaction.
Education
High School Diploma -
Metropolitan Community College
Omaha, NE2023
Skills
- Server
- Menu memorization
- Table Bussing
- Liquor, wine and food service
- Barista
- Up-selling
- Coffee expertise
- Credit card transactions
- Safe food handling practices
- Cash register operation
- Team player
- Reliable and trustworthy
- Shift Lead Manager
- Training and mentoring
- Team development
- Brand management
- Work ethic
- People skills
- Salesperson
- Sales presentations
- Negotiation
- Product description
- Prospecting skills
- Customer care
- Business development
- Nanny
- Activities Planning
- Behavior modification
- Household support
- Cleaning procedures
- Safety understanding
- Superior communication skills
- Light housekeeping
- Client Relationships
- Meeting Coordination
- Project Development
- Colleague Collaborations
- Client Requirements
Timeline
Assistant Project Manager
AGR Roofing And Construction
05.2022 - Current
Family Nanny
Nanny lane
11.2021 - 04.2022
Server
Red Robin
08.2021 - 11.2021
Barista
Stir Coffee Bar
05.2021 - 07.2021
Shift Lead Manager
Scooters Coffee Shop
03.2019 - 04.2021
Salesperson
Buckle
02.2018 - 11.2018
High School Diploma -
Metropolitan Community College
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