Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Isabella Brunton

Chelsea,MA

Summary

Experienced Customer Service Representative fluent in English and Portuguese language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender and Server

Lola 42
01.2024 - Current
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Bartender

River Bar
06.2023 - 01.2024
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Bartender and Server

Worden Hall
11.2021 - 05.2023
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Bartender

Howl At The Moon
09.2022 - 02.2023
  • Mixing and serving drinks at extreme high volume club.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Server and Bartender

Shoreline Bar and Grill
07.2021 - 09.2021
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff,
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required,
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems,
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine,
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties,
  • Stock service areas with supplies such as coffee, food, tableware, and linens.

Barista

Cruz Bay Landing
04.2021 - 07.2021
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.

Insurance Sale Representative

Rusty Dubose State Farm Insurance Agency
02.2019 - 11.2019
  • Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice,
  • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries,
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients,
  • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms,
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans,
  • Calculate premiums and establish payment method,
  • Contact underwriter and submit forms to obtain binder coverage.

Customer Service Representative

Blueprint Technologies
04.2018 - 12.2018
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints,
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken,
  • Check to ensure that appropriate changes were made to resolve customers' problems,
  • Refer unresolved customer grievances to designated departments for further investigation,
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Senior Customer Service

Booking.com
01.2017 - 04.2018
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments,
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills,
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills,
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken,
  • Check to ensure that appropriate changes were made to resolve customers' problems.

Barista

Java Bean
08.2016 - 01.2017
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas,
  • Clean or sanitize work areas, utensils, or equipment,
  • Clean service or seating areas
  • Stock customer service stations with paper products or beverage preparation items,
  • Take out garbage,
  • Prepare or serve menu items, such as sandwiches or salads.

English Teacher ASL

Wizard
01.2015 - 07.2016
  • Adapt teaching methods and instructional materials to meet students' varying needs, abilities, and interests,
  • Maintain accurate and complete student records as required by laws or administrative policies,
  • Assign and grade class work and homework,
  • Prepare and administer written, oral, and performance tests, and issue grades in accordance with performance,
  • Observe and evaluate students' work to determine progress and make suggestions for improvement,
  • Establish clear objectives for all lessons, units, and projects and communicate those objectives to students,
  • Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations,
  • Prepare materials and classrooms for class activities.

Customer Service Specialist

AXA Argentina
01.2013 - 01.2015
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken,
  • Check to ensure that appropriate changes were made to resolve customers' problems,
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments,
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Education

Bachelor of Science (B.S.) in Translation and Interpretation -

UNINOVE
SP, SP

Skills

  • Conversational Spanish
  • Fluent in spoken and written Portuguese
  • Effective complaint resolution
  • Collaborative team member
  • Experience in customer outreach and support
  • Office equipment proficiency
  • Marketing and Sales Experience
  • Customer conflict resolution
  • Critical thinking for problem-solving
  • Outstanding Customer Service

Certification

  • TIPS Certified

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Bartender and Server

Lola 42
01.2024 - Current

Bartender

River Bar
06.2023 - 01.2024

Bartender

Howl At The Moon
09.2022 - 02.2023

Bartender and Server

Worden Hall
11.2021 - 05.2023

Server and Bartender

Shoreline Bar and Grill
07.2021 - 09.2021

Barista

Cruz Bay Landing
04.2021 - 07.2021

Insurance Sale Representative

Rusty Dubose State Farm Insurance Agency
02.2019 - 11.2019

Customer Service Representative

Blueprint Technologies
04.2018 - 12.2018

Senior Customer Service

Booking.com
01.2017 - 04.2018

Barista

Java Bean
08.2016 - 01.2017

English Teacher ASL

Wizard
01.2015 - 07.2016

Customer Service Specialist

AXA Argentina
01.2013 - 01.2015

Bachelor of Science (B.S.) in Translation and Interpretation -

UNINOVE

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