ISABELLA BUI
Irvine,CA
Summary
Detail-oriented professional with extensive experience in customer support, payment processing, and database management. Proven ability to multitask and handle high-pressure situations while maintaining a positive attitude. Seeking to leverage strong organizational and communication skills in a business and marketing role to contribute to team success and drive growth. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
3
3
years of professional experience
Work History
Receptionist
NEWPORT ANIMAL HOSPITAL
Newport Coast, CA
11.2024 - Current
- Maintain accurate records of all incoming calls and messages.
- Answer a high volume of calls in a professional manner while providing accurate information on the products and services offered.
- Verify client information, including name, address, telephone number, payment method, and pet information, prior to the appointment.
- Process payment transactions for cash, checks, credit, and debit.
- Greet and check in patients, collect patient information, and schedule appointments.
Receptionist
SHADY CANYON COUNTRY CLUB
Irvine, CA
05.2024 - Current
- Greet members warmly, and ensure they have a positive experience.
- Answer phones professionally in accordance with organizational protocols.
- Maintaining the lobby and other parts of the wellness area clean and presentable.
- Converse with members, and assist them with any questions.
- Schedule appointments and keep track of daily duties.
- Assist in resolving customer complaints and disputes.
- Used sign-in sheets and other check-in procedures to track visitors on the premises.
CLIENT SERVICE REPRESENTATIVE
VCA
Irvine, CA
03.2023 - 11.2024
- Attending to customers over the phone and in person.
- Assisting customers with specific products and medications.
- Scheduling appointments and communications from the customer to the doctor, and the other way around.
- Responding to any issue or complaint to ensure the client receives the best experience.
- Setting up important documents for clients and their pets.
- Kept accounts current with updates about posted payments and outstanding balances.
Salesperson
STANCE
Irvine, CA
01.2023 - 01.2024
- Customer service environment, helping customers with any questions regarding products and promotions.
- Filling and restocking items.
- Shipping out merchandise.
- Maintaining relationships with existing customers to ensure repeat business.
- Exceeded sales objectives to capture new leads and customers.
Restocker and Cashier
Michaels Arts and Crafts
Irvine, CA
03.2022 - 10.2023
- Replenished merchandise on shelves to maintain store organization and visual appeal.
- Greeted customers and retrieved requested products to drive satisfaction.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Handled cash, credit, and debit transactions while ensuring secure payment processes.
- Maintained clean and organized checkout area to enhance customer experience.
Education
AA - Business and Marketing
ORANGE COAST COLLEGE
Costa Mesa, CA12-2026
High school diploma -
BECKMAN HIGH SCHOOL
01.2022
Skills
- Customer support
- Payment processing
- Telephone skills
- Client profile building
- Database management
- Employee and customer relationships
- Calm and professional under high pressure
- Communication regarding products and persuasive
- Appointment scheduling
- Multi-line telephone operation
- Sales techniques
Languages
English and fluent in Spanish
References
- Christine, Tillman, Dr., (714) 235-8878
- Arianna, Cervantes, (562) 382-5392
Community Service
- Operation be Kind (2022-Present)
- Food pantry services in Santa Ana CA (2025-Present)
Timeline
Receptionist
NEWPORT ANIMAL HOSPITAL
11.2024 - Current
Receptionist
SHADY CANYON COUNTRY CLUB
05.2024 - Current
CLIENT SERVICE REPRESENTATIVE
VCA
03.2023 - 11.2024
Salesperson
STANCE
01.2023 - 01.2024
Restocker and Cashier
Michaels Arts and Crafts
03.2022 - 10.2023
AA - Business and Marketing
ORANGE COAST COLLEGE
High school diploma -
BECKMAN HIGH SCHOOL
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