Isabella Burks
Summary
Client-focused professional with experience leading strategic accounts, supporting complex proposals, coordinating cross-functional execution, and delivering service in regulated environments. Known for strong follow-through, clear communication, and a practical, relationship-first approach to solving problems and supporting clients.
Overview
10
10
years of professional experience
Work History
Content Strategist Manager
Client Command
01.2018 - Current
- Lead a team of content strategists while managing a portfolio of high-priority accounts, serving as a dependable point of contact for client needs, service questions, and issue resolution.
- Oversee marketing order execution from intake through fulfillment, partnering with internal teams to ensure work is accurate, timely, and aligned with state, federal, and manufacturer requirements.
- Review account and campaign performance data to identify trends, improve outcomes, and recommend changes to messaging, offers, routing, and creative approach.
- Support long-term client relationships by understanding business goals, communicating clearly, and delivering responsive, solution-oriented service.
- Participate in client demos and strategic conversations, explaining processes, requirements, and recommendations in a way that builds confidence and trust.
- Serve as a subject matter resource on content strategy and compliance, helping internal partners and clients navigate complex requests with consistency and care.
Pre-Sales Specialist / Office Administrator
Reliance Standard Life Insurance
01.2016 - 12.2018
- Supported the sales team by preparing quotes and proposals for life, disability, dental, and vision products, helping ensure timely and accurate responses for prospective and existing clients.
- Managed proposal and RFP workflows using multiple systems, coordinating the information needed for submissions, pricing, and follow-up.
- Worked closely with underwriting on closed business, organizing census data, policy information, and pricing details to support a smooth handoff and implementation process.
- Handled office administration responsibilities including billing, filing, shipping, supplies, and data destruction while maintaining organization, confidentiality, and dependable service.
Education
West Forsyth High School
Skills
- Client relationship management
- Escalation support
- Cross-functional coordination
- Compliance-minded execution
- Strategic accounts
- Proposal and RFP support
- Data-informed recommendations
- Team leadership
- Communication and presentations
Personal Information
Title: Client Service | Account Management | Operations Support
Timeline
Content Strategist Manager
Client Command
01.2018 - Current
Pre-Sales Specialist / Office Administrator
Reliance Standard Life Insurance
01.2016 - 12.2018
West Forsyth High School