Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Calabro

Seymour,CT

Summary

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new processes. Motivated, eager to expand skills while ready to apply education in the workplace. Proficient in handling challenging work, and excellent time management skills. Excellent customer service, and multitasking abilities. Empathic and prioritizes a positive patient experience.

Overview

7
7
years of professional experience

Work History

Rehabilitation Aide

Connecticut Orthopaedics
Trumbull, CT
01.2023 - Current
  • Assist in patient care with patients receiving Occupational and Physical Therapy.
  • Guide patients in passive ROM exercises and instruct movements to assist therapists.
  • Educate on-site patients in therapeutic exercise equipment use and operation.
  • Document patient treatments and data in charts.
  • Note physical and emotional changes in patients and relay to medical professional.
  • Encourage and support patients before an during therapy.
  • Remove and replaced treatment room linens to maintain cleanliness and sanitation standards.
  • Establish and maintained professional relationships with therapists and patients.

Office Assistant

Superior Comfort Heating & Air Conditioning LLC
Ansonia, CT
11.2021 - Current
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information. Collected and entered payment data into system, issued receipts and updated accounts receivables.
  • Monitored calendars and scheduled appointments while dispatching based on availability and established load limits.
  • Established relationship with management, customers, employees and vendors. Providing timely responses and effective communication.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Salon Assistant

Sona Bella Salon & Spa
Shelton, CT
02.2018 - Current
  • Per diem position
  • Developing strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist in meeting client's needs.
  • Present a positive, polite and professional manner whether greeting clients by phone or in person.
  • Responsible for answering phones, scheduling appointments and processing payments using internal software system.
  • Ensures cleanliness and order of the spa to create a welcoming environment for clients.
  • Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.

Customer Service Associate

Marshalls & HomeGoods
Ansonia, CT
08.2017 - 11.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Trained new hires on products and services, best practices and protocols.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Inspected incoming materials for damage.
  • Assisted with execution of projects and made recommendations to appropriate leaders.
  • Participated in physical inventory counts to keep information accurate and current.
  • Maintained sales floor by restocking shelves, updating pricing information and managing inventory.

Education

Bachelor of Health Science - Health Sciences And Psychology

Southern Connecticut State University
New Haven, CT
05.2023

Skills

  • Adaptive
  • Quick Learner
  • Positive and Professional
  • Communication, Interpersonal, and Teamwork skills
  • Creativity
  • Organization Skills
  • Multitasking and Prioritization
  • Time Management
  • Attention to Detail
  • Verbal and Written Communication
  • Team Collaboration
  • Complex Problem-Solving
  • Customer Service

Timeline

Rehabilitation Aide

Connecticut Orthopaedics
01.2023 - Current

Office Assistant

Superior Comfort Heating & Air Conditioning LLC
11.2021 - Current

Salon Assistant

Sona Bella Salon & Spa
02.2018 - Current

Customer Service Associate

Marshalls & HomeGoods
08.2017 - 11.2021

Bachelor of Health Science - Health Sciences And Psychology

Southern Connecticut State University

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Isabella Calabro