Isabella Capraro

· Completed comprehensive crisis counseling training including active listening, suicide risk assessment and de-escalation techniques

· Collaborated with supervisors and other counselors to ensure quality care for texters with complex needs

· Maintained emotional resilience while supporting individuals through challenging circumstances

· Provided compassionate emotional support and crisis intervention to individuals experiencing mental health emergencies via text-based platform

• Maintained a clean and organized environment to ensure the well-being of children under care.
• Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
• Provided first aid and care during emergencies, ensuring child safety at all times.
• Developed system for efficiently managing daily routines, reducing morning stress.

• Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
• Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
• Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.

● Maintained and tracked medical inventory, ensuring accurate records or supplies, equipment, and medications

● Repurposed and rebuilt medical kits, optimizing resources for practical use in student training and nursing labs

● Collaborated with faculty and staff in the School of Nursing to assess needs and improve efficiency

• Served high customer volumes during special events, nights, and weekends.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Utilized customer service skills to interact with a high-traffic customer base.
• Processed sales through POS system, and maintained multiple registers
• Prepared food and drinks in a timely manner, in a fast paced, high-pressure environment
• Created a great dining experience for all customers