Isabella Carpino
Benton City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Relations Consultant
US Bank NA
Benton City
01.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Quickly and accurately counted drawers at start and end of each shift.
Manager
Macy's
Kennewick
03.2015 - 02.2016
- Onboarded new employees, including training, mentoring and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Accomplished multiple tasks within established timeframes.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Quickly and accurately counted drawers at start and end of each shift.
CPA Manager
Liberty Tax Service
Grandview
02.2012 - 04.2014
- Analyzed data and presented reports of financial statuses.
- Created detailed financial reports based on financial statuses and data.
- Audited contracts and agreements with public organizations and city governments.
- Followed up with customers to collect specific financial information and verify details for preparation of annual 1095 forms.
- Handled cash controls and implemented payment authority practices and approval of Chart of Accounts.
- Reviewed organization's adherence to regulatory guidelines applicable to specific activities and practices.
- Gave approval for Chart of Accounts and rolled out payment authority practices and cash controls.
- Collected and authorized payments of guests.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Dental Assisting/Medical Assistant
Charter College
Pasco, WA03.2014
High School Diploma -
High School
Mustican Iowa03.2000
Accounting And Finance
Community College
Iowa City, IASkills
- Community Relationship Building
- Decision Making
- Business Trend Identification
- Customer Service
- Team Management
- Customer service
- Technical troubleshooting
- Cash handling
- Sales support
- Customer relationship management
- Team leadership
- Employee training
- Performance evaluation
- Client communication
- Regulatory compliance
- Conflict resolution
- Time management
- Process improvement
- Customer relations
- Order processing
- Continuous improvement
- Teamwork skills
- Communication skills
- Employee coaching
- Training and mentoring
- Administrative and office support
- Billing adjustments and refunds
- Teamwork and collaboration
- Order and refund processing
- MS office
- Transaction processing
- Customer service orientation
- Merchandise upselling
- Problem-solving skills
- Account management
- International sales support
- Key holder experience
- Spanish and English fluency
- Stress tolerance
- Team building
- Client onboarding
- Problem-solving abilities
- Understanding customer needs
- Active listening
- Product recommendations
- Schedule management
- Order documentation
- Following scripts
- Direct sales
- Document and records management
- Customer retention strategies
- Microsoft office expertise
- Sales transactions
- Cross-selling techniques
- Call center operations
- Policies and procedures adherence
- Cross-functional collaboration
- Brand representation
- Organizational skills
- Warehousing functions
- Sales and upselling
- Inbound call management
- Inbound and outbound calling
- Inbound call answering
- Adaptability
- Product sales
- Customer education
- Problem-solving
- Member account management
- Decision-making
- Report preparation
- Issue and complaint resolution
- Remote office availability
- Phone etiquette
- Customer retention
- Multitasking Capability
- Operational planning
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
5,5
Timeline
Customer Relations Consultant
US Bank NA
01.2017 - Current
Manager
Macy's
03.2015 - 02.2016
CPA Manager
Liberty Tax Service
02.2012 - 04.2014
Dental Assisting/Medical Assistant
Charter College
High School Diploma -
High School
Accounting And Finance
Community College