Isabella Carrillo
Claremont,CA
Summary
Passionate about promoting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
year of professional experience
Work History
Server
Delicious Freedom USA
10.2022 - 01.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Completed table resets by wiping down surfaces and refilling condiments.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Organized and replenished supplies at food stations to optimize team performance.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server
Terra Vegana
08.2019 - 04.2020
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
- Honoree of US History
- Completed AP course in Environmental Science
- Honor Roll Semester 1 of 2022
- 4.29 GPA
- Extracurricular Activities: Ballet II, Dance Repertory, Dance Company, ASB, Volunteering
- Elected Dance Captain of The School of Arts and Enterprise Dance Company
Skills
- Sales Expertise
- Food Preparation and Safety
- Dining Customer Service
- Dish Preparation
- Seating Assignment Preparation
- Quality Control
- Stocking and Replenishing
- Food Sales and Promotion
- Leadership
- Collaboration
- Professionalism
- Critical Thinking
Languages
Spanish
Limited Working
Timeline
Server - Delicious Freedom USA
10.2022 - 01.2023
Server - Terra Vegana
08.2019 - 04.2020
The School of Arts And Enterprise - ,
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