Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Carrillo

Flagstaff,Arizona

Summary

Self-motivated and highly experienced in guest services, I bring a warm and personable approach to customer relations, recordkeeping, and problem-solving. With an outgoing nature, I excel at creating a welcoming atmosphere and ensuring positive interactions with guests and team members alike.

A results-driven professional, I balance guest satisfaction with business needs, handling check-in and check-out procedures efficiently while coordinating services with a diverse team. Well-organized and adaptable, I thrive in fast-paced, high-pressure environments, demonstrating strong multitasking, planning, and communication skills.

With several years of experience in hospitality operations, I have developed a keen understanding of industry regulations and best practices. My background in administrative, customer service, and financial management allows me to provide exceptional service while maintaining operational efficiency. Dependable and dedicated, I am committed to fostering memorable guest experiences and upholding high standards of excellence.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Palmier & Erwin
Anchorage , AK
05.2024 - Current
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Monitored and ordered office supplies, ensuring adequate stock levels.

Marketing Intern

CUTCO
Mesa, AZ
06.2023 - 07.2024
  • Facilitated communication between the marketing department and other internal teams.
  • Analyzed sales data to understand product performance and identify areas for improvement.
  • Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
  • Maintained the marketing database, ensuring information is current and accurate.
  • Supported the creation of marketing materials, including brochures, flyers, and online content.

Cashier

Office Depot Inc
Scottsdale, AZ
06.2022 - 07.2024
  • Answered customers' questions and provided information on store procedures or policies.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Bachelor of Arts - Arts

Northern Arizona University
Flagstaff, AZ
05-2027

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Oral and writing communication
  • Complex Problem-solving
  • Bookkeeping
  • Mail distribution
  • File organization
  • Office administration
  • Appointment confirmation
  • Listening skills
  • Effective planning

Timeline

Front Desk Receptionist

Palmier & Erwin
05.2024 - Current

Marketing Intern

CUTCO
06.2023 - 07.2024

Cashier

Office Depot Inc
06.2022 - 07.2024

Bachelor of Arts - Arts

Northern Arizona University
Isabella Carrillo